{"id":1387,"date":"2026-01-08T12:23:29","date_gmt":"2026-01-08T12:23:29","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?post_type=expertises&#038;p=1387"},"modified":"2026-01-21T08:45:06","modified_gmt":"2026-01-21T08:45:06","slug":"service-management","status":"publish","type":"expertises","link":"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-light-blue-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-812b43316eb133c3eb4ace435ddffeff is-layout-flow wp-block-column-is-layout-flow\">\n\n<!--  \/ service \\ -->\n<div id=\"anchor-links-block_d71e3665b2c773f4d7b543608c2f3c47\" class=\"anchor-links\">\n\n<div class=\"anchor_links inner\"><div class=\"anchor_nav_item\"><a class=\"anchor_nav_link\" href=\"#expertises\">Areas of expertise<\/a><\/div><div class=\"anchor_nav_item\"><a class=\"anchor_nav_link\" href=\"#solutions\">Solutions<\/a><\/div><div class=\"anchor_nav_item\"><a class=\"anchor_nav_link\" href=\"#services\">Services<\/a><\/div><div class=\"anchor_nav_item\"><a class=\"anchor_nav_link\" href=\"#cases\">Cases<\/a><\/div><div class=\"anchor_nav_item\"><a class=\"anchor_nav_link\" href=\"#expert\">Ask our expert<\/a><\/div><\/div>    \n         \n\n         \n                        \n\n                      \n\n                  \n\n            <!--  \\ service \/ -->\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-light-blue-color has-text-color has-link-color wp-elements-8837c3fa18403c2befb65bf98d895524\">Your processes under pressure<\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Even small disruptions can have a major impact on costs and planning. When information is missing or steps are not executed correctly, operations quickly come under strain, expecially in organizations where machine or infrastructure failures have an immediate impact. This can, for example, affect safety, production output, or compliance with SLAs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">As a Service Manager, you will likely recognize situations such as:<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-circles\">\n<li>incomplete or inconsistent incident reports;<\/li>\n\n\n\n<li>work preparation that is late or incomplete;<\/li>\n\n\n\n<li>technicians who lack information on-site;<\/li>\n\n\n\n<li>administrative tasks that are left undone;<\/li>\n\n\n\n<li>difficulty exceeding customer expectations without increasing costs.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-83646798 wp-block-columns-is-layout-flex\" id=\"expertises\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color has-link-color wp-elements-c256739c28455561c3f79500c95ffb92\"><strong>Key components of <\/strong>Service Management<\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Within Service Management, <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Service<\/a>, <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/work-preparation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Work Preparation<\/a>, and <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/field-service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Field Service Management<\/a> form a single, integrated whole. Digitally connecting these components creates insights, tranquility, and control across operations.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Our people experience that digitally connecting this service chain helps to respond more quickly to malfunctions, plan more accurately and manage field technicians more effectively. As a result, both lead times and the reliability of service performance improve.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Check the key components below:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c34e0e0f wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<div id=blogpost-selector-block_dcb891b324b4867d21ef9d2c7159e968 class=\"blogpost-selector\">\n \n<div class=\"discover centered \">\n    \n    <div class=\"discover-holder\"><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/customer-service\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling blonde woman wearing a headset works at a computer, providing customer service for sap fsm in a bright office environment with colleagues blurred in the background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Customer Service<div class=\"description\">Proper digitization of customer service processes creates a structure in which reports are recorded in full and follow-up is always transparent. Centralization also allows you to respond more quickly and reduce errors.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/work-preparation\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A man in glasses intently studies data visualizations on a computer monitor while typing at a desk, practicing **asset management** in a modern office. Text on screen: Analytics, Audience, Country, City, Status, Sex, Age, Interests, Collaboration, Behavior, Technology, Mobile, Custom 1, Custom 2, Income, Education.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Work Preparation<div class=\"description\">Digitizing work preparation brings peace of mind and predictability. Automatic prioritization, comprehensive file management, and insight into the availability of materials form a solid and reliable basis for flawless execution.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/field-service-management\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two smiling field service management technicians in orange safety gear. One operates a Panasonic laptop in a vehicle, while the other watches. His vest reads &quot;WITTENBEEK&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1.jpg 1215w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Field Service Management<div class=\"description\">The results of a well-designed field service process are higher first-time fix rates and less administrative pressure. It also allows your field staff to focus fully on what they do best.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><\/div><\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-83646798 wp-block-columns-is-layout-flex\" id=\"solutions\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-light-blue-color has-text-color has-link-color wp-elements-f1e26213e5ca338d9a874fc45c485b3b\">Solutions that work<\/h2>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">With our SAP solutions, you bring this chain together. You create a clear overview, standardize processes, and support teams with real-time information, making your service faster, more consistent, and therefore more reliable. Service activities also comply better with regulations, without compromising efficiency or cost control.<\/p>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">Explore the solutions below:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-defd05d5 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--50)\">\n\n<div id=blogpost-selector-block_b494982ca35f73b9396822e01ca5abee class=\"blogpost-selector\">\n \n<div class=\"discover centered \">\n    \n    <div class=\"discover-holder\"><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-cloud\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A male technician in a hard hat and ear protection kneels, looking up while holding a tablet, performing asset management tasks amidst industrial pipes and machinery.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service Cloud<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-s4-service\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling **field service management** technician with a beard, wearing a blue hard hat and plaid shirt, holds a tablet while standing in front of a white utility van.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP S\/4 Service<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-field-service-management-fsm\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two smiling field service management technicians in orange safety gear. One operates a Panasonic laptop in a vehicle, while the other watches. His vest reads &quot;WITTENBEEK&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1.jpg 1215w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Field Service Management (SAP FSM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><\/div><\/div>\n<\/div>\n\n\n\n\n\n\n<div id=blogpost-selector-block_13c1222126bd055d383b15565478ee84 class=\"blogpost-selector\">\n \n<div class=\"discover centered \">\n    \n    <div class=\"discover-holder\"><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-asset-manager-ssam\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A **field service management** technician in a hard hat inspects a tablet amidst factory machinery with red springs and &quot;AA&quot; warning labels, alongside storage shelves.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service &amp; Asset Manager (SSAM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-analytics-cloud-sac\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Lush green fields stretch under a brilliant blue sky populated by numerous fluffy white clouds, with distant trees defining the horizon. Text: Benjamin K.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Analytics Cloud (SAC)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"discover-column\"><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-s4hana\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/4639165f-8c89-3d8f-a117-8e1fd9d2b896-1024x682.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Rugged mountain landscape featuring cascading waterfalls and rocky slopes, valuable natural **assets** under a cloudy, misty sky.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/4639165f-8c89-3d8f-a117-8e1fd9d2b896-1024x682.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/4639165f-8c89-3d8f-a117-8e1fd9d2b896-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/4639165f-8c89-3d8f-a117-8e1fd9d2b896-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/4639165f-8c89-3d8f-a117-8e1fd9d2b896.jpg 1259w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP S\/4HANA<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div><\/div><\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color has-link-color wp-elements-288a0bc26f77132ca483d98b351473b8\">Extensions<\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Extensions give SAP solutions immediate additional power by enhancing them with tailored mini-applications. These can be developed for virtually any SAP environment, from FSM and SSAM to additional functionality outside the S\/4HANA core. This allows us to quickly adapt the software to your unique processes without changing the core. So, your landscape remains Clean Core and upgrade-proof.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Examples include more intuitive workflows for technicians, ultra user-friendly screens, smarter schedules, or dashboards that drive results. Organizations that use extensions accelerate innovation, increase efficiency, and achieve a tangible impact on day-to-day operations.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-extensions\/\" target=\"_blank\" rel=\"noreferrer noopener\">More about our extensions<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-22add74c wp-block-columns-is-layout-flex\" id=\"services\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-light-blue-color has-text-color has-link-color wp-elements-182af90f5cc1b32e8c8eeafdf5757cb9\">Our services<\/h2>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">Our services are always centered around one mission: helping organizations and their people grow further in their technical environment. We draw energy not only from systems, but especially from teams that are getting stronger in their day-to-day work. In sectors where processes run 24\/7 or maintenance must be carried out within tight time frames, continuous support is essential to ensure continuity.<\/p>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">We offer the following services:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-2ab881b2 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_bdf356ff5fd56abec30eda6acf099917 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/services\/sap-licences\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SAP-Licentie-Service.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smartphone screen displaying the white SAP logo on a blue triangular background, peeking out of a blue denim jeans pocket. Icons: Square, Circle, M.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SAP-Licentie-Service.jpg 1000w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SAP-Licentie-Service-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SAP-Licentie-Service-768x512.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div><div class=\"card-discover-text\">SAP Licence Service<div class=\"description\">What licenses do you need for your planned growth? As a strategic SAP partner, we offer honest, future-oriented advice about the licenses you need.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_c72315f738e9981ca25edae1eb924d98 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/services\/sap-consultancy\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-consultancy-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling man in glasses and a white shirt converses, sitting at a table with a Dell laptop (ideo sticker) in a bright office meeting, discussing **sap fsm**.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-consultancy-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-consultancy-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-consultancy-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-consultancy.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Consultancy<div class=\"description\">With our quick scan, we provide clear insight into existing processes and identify opportunities for improvement. Based on these findings, we support organizations with targeted process optimization, enabling workflows to be structured more efficiently. Through SAP integrations, we ensure seamless connectivity between SAP and other systems. This results in a future-proof environment in which service and maintenance processes operate reliably and efficiently.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_b821a0125838b606fd15599add734b91 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/services\/sap-support\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-1024x576.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A young man with Jabra headset and glasses smiles, gesturing at a DELL laptop screen at an office desk. A mug reads &quot;idea&quot;. He offers SAP FSM support.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-1024x576.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-768x432.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Support<div class=\"description\">Your system always works optimally with our SAP support. We support you reactively, as well as proactively.<\/div><\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-white-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-a7bc951b95270cbedcbb43eab01270d5 is-layout-flex wp-container-core-columns-is-layout-22add74c wp-block-columns-is-layout-flex\" id=\"cases\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-light-blue-color has-text-color has-link-color wp-elements-2aa0c6dad3523d2f590603c84d4c8a41\">For these companies, we apply our expertise<\/h2>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">Curious about how we work?<\/p>\n\n\n\n<p class=\"has-text-align-center paragraph wp-block-paragraph\">Read a selection of our cases and get a sense of the impact our people and SAP solutions make across different industries.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n\n\n\n\n<!--  \/ service \\ -->\n<div id=\"case-slider-large-block_5f13771a6e2d05d8e07838fc08c50bae\" class=\"case-slider-large post-type-archive-referenties\">\n\n<div class=\"service inner centered \"><div class=\"js-service-slider-nav swiper\"><div class=\"swiper-wrapper\"><div class=\"swiper-slide\"><div class=\"service-slide-nav\">Eneco<\/div><\/div><div class=\"swiper-slide\"><div class=\"service-slide-nav\">Vitens<\/div><\/div><div class=\"swiper-slide\"><div class=\"service-slide-nav\">Brabant Water<\/div><\/div><\/div><\/div><div class=\"js-service-slider swiper\"><div class=\"swiper-wrapper\"><div class=\"swiper-slide\"><div class=\"grouped-content-block\"><div class=\"card-service\"><div class=\"card-service-text\"><h2>The experts at Ideo have launched a successful mobile app together with our technicians and IT colleagues.<\/h2><p>Energy company Eneco is furthering its digitization efforts for their service and maintenance process with SAP Service &amp; Asset Manager (SSAM). The implementation of SSAM contributes to the rapid professionalization of the entire service and maintenance process.<\/p><a href=\"https:\/\/www.ideo-nl.com\/en\/case\/implementation-ssam-eneco\/\" class=\"button\"><span>Read more<\/span> <i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"card-service-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"A gloved technician in an &quot;Eneco&quot; shirt adjusts copper pipes and brass valves with pliers on a wall-mounted system, demonstrating field service management. Text: kamstrup, Eneco, CE, EN100, 161750.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1-1024x576.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1-768x432.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1-1536x864.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Monteur-Eneco-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><div class=\"partner_logo\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Eneco-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Eneco logo featuring red and orange bubbles to the left of the red &quot;Eneco&quot; text, on a white background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Eneco-150x150.png 150w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Eneco.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"grouped-content-block\"><div class=\"card-service\"><div class=\"card-service-text\"><h2>The new work order management makes the 180 technicians much more effective and data quality increases.<\/h2><p>Ideo implements a new work order management system at Vitens Netbeheer &amp; Levering.<\/p><a href=\"https:\/\/www.ideo-nl.com\/en\/case\/implementatie-werkorder-management-systeem-vitens\/\" class=\"button\"><span>Read more<\/span> <i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"card-service-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"Large blue tanks, gray pipes, and blue pumps convey fluids, arranged in rows within a clean industrial facility with a blue floor, optimized for **asset management**.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1-1024x576.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1-768x432.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1-1536x864.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Vitens-1-3-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><div class=\"partner_logo\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/vitens-fc-be-e1685538265790-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Vitens logo: blue, stylized text on a blue wavy shape, set against a white background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/vitens-fc-be-e1685538265790-150x150.png 150w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/vitens-fc-be-e1685538265790.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"grouped-content-block\"><div class=\"card-service\"><div class=\"card-service-text\"><h2>The inspectors can easily perform inspection tasks with their mobile devices and send the collected inspection data directly back to the SAP back-end system.<\/h2><p>Implementation of a paperless inspection process saves Brabant Water 250,000 A4 sheets. This was achieved with SAP MRS planning board and SAP mobile.<\/p><a href=\"https:\/\/www.ideo-nl.com\/en\/case\/paperless-inspection-process-brabant-water\/\" class=\"button\"><span>Read more<\/span> <i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"card-service-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"A **field service management** worker, wearing a &quot;brabant Water&quot; hard hat, places a &quot;M\u00dcLLER PE100 SDR11 NET&quot; pipe into a trench. A colleague and excavator work at the construction site, with signs (&quot;brabant Water&quot;, &quot;suw...&quot;) and a container (&quot;Voerman Nijmegen b.v. [...]&quot;). A sheet on the ground reads &quot;brabant Water water&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/referentie-brabant-water.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><div class=\"partner_logo\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/brabant-water-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"brabant Water&quot; logo features &quot;brabant&quot; in red and &quot;Water&quot; in blue, with a blue line curving beneath both words, on a white background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/brabant-water-150x150.png 150w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/brabant-water.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"swiper-pagination\"><\/div><\/div>    \n         \n\n         \n                        \n\n                      \n\n                  \n\n            <!--  \\ service \/ -->\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" id=\"expert\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<!--  \/ service \\ -->\n<div id=\"wide-cta-footer-block-block_83020fbe9621e3b331e0811bcdd4ae92\" class=\"wide-cta-footer-block\"><div class=\"request centered\"><div class=\"holder\"><div class=\"request-arrow\"><img decoding=\"async\" src=\"\/wp-content\/themes\/basematic\/assets\/images\/layer.svg\" alt=\"Ideo background icon\"><\/div><div class=\"request-text\"><div class=\"request-title\">Ask our expert your question<\/div><p>Get in touch with our team. They will be happy to help you improve and optimize your Service Management processes.<\/p><p>Call Mark<br\/><a class=\"phone-link\" href=\"tel:+31651641486\">+31 (0)6 51 64 14 86<\/a><\/p><a href=\"https:\/\/www.ideo-nl.com\/en\/contact\/\" target=\"_blank\" class=\"button\"><span>Contact<\/span> <i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"request-image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"751\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/mark.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Bald man with a beard smiles at the viewer, wearing a blue blazer, white shirt, and grey pants with hands in pockets, against a pure white background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/mark.png 500w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/mark-200x300.png 200w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n","protected":false},"featured_media":471,"parent":0,"menu_order":0,"template":"","meta":[],"class_list":["post-1387","expertises","type-expertises","status-publish","has-post-thumbnail","hentry"],"acf":{"custom_title":"Service Management","custom_image":"","description":"Service organizations are under pressure because your customers expect reliable service and fast, clear follow-up. At the same time, you want to keep processes efficient and prevent errors. This requires a well-functioning chain, from customer contact to on-site execution."},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Management in SAP | Expertise | Ideo<\/title>\n<meta name=\"description\" content=\"Customer Service, Service Operations, and Field Service Management are important pillars within Service Management. 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