{"id":330,"date":"2023-05-31T07:54:00","date_gmt":"2023-05-31T07:54:00","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?post_type=oplossing&p=330"},"modified":"2025-03-18T15:02:35","modified_gmt":"2025-03-18T15:02:35","slug":"sap-service-cloud","status":"publish","type":"oplossing","link":"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-cloud\/","title":{"rendered":"SAP Service Cloud"},"content":{"rendered":"\n
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Improved customer service<\/strong><\/h2>\n\n\n\n

The desktop offers your service employees access to the right knowledge and information along with clear customer overviews. This allows employees to solve customer problems faster. The solution also improves the quality of first contact and customer engagement.<\/p>\n\n\n\n

The ticketing and case management system contributes to efficient processing and closing of customer tickets and automates ticket categorization. It also supports your service teams with (solution) recommendations and sentiment analysis. Finally, the solution offers AI-assisted self-service options, providing the customer with a 24\/7 point of contact.<\/p>\n<\/div>\n\n\n\n

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Related products<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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SAP S\/4 Service
SAP S\/4 Service is the new service backend that can be used during all steps of your service management process.\r\n\r\n<\/div><\/div><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n
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SAP Field Service Management (SAP FSM)
The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.\r\n\r\n<\/div><\/div><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n
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SAP Analytics Cloud (SAC)
Prepare your organization for changes in the future. Manage and optimize your processes and convert data into information and actions.\r\n\r\n<\/div><\/div><\/i><\/a><\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n