{"id":1586,"date":"2026-07-08T08:02:52","date_gmt":"2026-07-08T08:02:52","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?page_id=1586"},"modified":"2026-07-27T14:10:25","modified_gmt":"2026-07-27T14:10:25","slug":"key-node-3-planning-implementation","status":"publish","type":"page","link":"https:\/\/www.ideo-nl.com\/en\/your-chain\/key-node-3-planning-implementation\/","title":{"rendered":"Key node 3: Planning &amp; implementation"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-white-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-951fd8b5d75360b679a078e77e9aa130 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Improve the alignment between customer<strong>contact,  work planning, and execution<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">Your customer explained their problem in detail when reporting the malfunction, but subsequently felt frustrated because the engineer was not properly informed and did not have the correct materials with him. Because processes do not link up properly, you have to constantly make adjustments to meet commitments. By ensuring that service processes are better aligned and supported with the right information, you create greater coherence and, consequently, greater peace of mind in your operations.<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size\">An issue that<strong>affects the entire supply chain<\/strong><\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\" style=\"font-size:20px\">Service does not stand alone. How well the operation functions depends on data, maintenance and strategy.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">This issue affects the entire Service &amp; Asset Management&nbsp;chain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Data &amp; integration<\/strong> <br>Without a solid data foundation, you lack reliable insight into your asset performance.<br><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/inzicht-en-sturing\/\" id=\"4434\"><strong>Show key node 1<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong><strong><strong>Maintenance &amp; predictability<\/strong><\/strong><\/strong><br>Maintenance remains reactive without reliable data.<br><strong><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/onderhoud-en-voorspelbaarheid\/\" id=\"4436\">Show key node 2<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong><strong>Strategy &amp; lifecycle<\/strong><\/strong><br>Without a clear understanding of performance, you cannot make informed decisions about the lifespan of assets and investment choices.<br><strong><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/strategie-en-lifecycle\/\" id=\"4440\">Show key node 4<\/a><br><\/strong><br>Curious to see what the whole supply chain looks like?<br><a href=\"\/jouw-keten\"><strong>Take a look at the whole chain.<\/strong><\/a><\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-camp-knooppunt-3-1024x683.jpg\" alt=\"\" class=\"wp-image-4755 size-full\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">How you experience this<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-asset-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4620\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-16252973c0763859175b0e8af0797967\">As an Asset Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You have limited insight into how assets perform in practice. Information from service operations is not always passed on or is reported incorrectly. If the schedule is not met, you carry out maintenance too late and everything gets pushed back.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-service-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4621\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-f34ebe1c0d1c7b8e5169b926f09abdcb\">As a Service Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You are dealing with dissatisfied customers and staff. Customers feel they aren&#8217;t being heard, customer service staff are dealing with angry customers on the phone, and technicians are being sent out with incorrect information.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-it-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4622\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-5775ff8064bdec4a8b0add2184e11d6f\">As an IT Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You are supporting multiple systems that are not properly integrated. Users have to switch unnecessarily between different applications, and information is not always available when it is needed.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\">From individual activities to a<strong>operational service chain<\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:0;padding-bottom:0;grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-bottom:0\">\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\"><strong>In practice, we see that organisations which organise their service process as a whole make all the difference. As Erik van de Ven \u2013 Practice Lead, Service Portfolio \u2013 puts it:<\/strong><\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cIn many organizations, service processes are fragmented. Customer reports, work orders and asset information are often scattered across different systems or departments. As a result, information gets lost or is not available in time, meaning issues cannot be resolved at the first attempt, leading to frustration and missed (upsell) opportunities.\u201d<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>A single digital chain<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cThe key lies in how systems, data and processes are interconnected. By linking these steps to form a coherent digital chain, you create a central source of information where everything comes together. Your customer interactions, work planning and execution are better aligned, meaning that valuable information is no longer lost.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/portret-clean-top-knoop-3-825x1024.jpg\" alt=\"\" class=\"wp-image-5563 size-full\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:0;padding-bottom:0;grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/portret-clean-bottom-knoop-3-1024x825.jpg\" alt=\"\" class=\"wp-image-5565 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-bottom:0\">\n<h3 class=\"wp-block-heading\"><strong><strong><strong><strong><strong>Improvements for planners and technicians<\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cAs valuable information is no longer lost, you can plan more reliably. Because you have a better understanding of the nature of the work and can prepare for it more effectively, you don\u2019t have to make last-minute adjustments, and lead times are reduced. You can see the benefits in the field too. By working remotely, technicians always have access to information such as task descriptions, forms, manuals and asset history, even offline. This increases the likelihood of carrying out work correctly first time and reduces the administrative burden afterwards. In more complex situations, remote support can be deployed if necessary. Thanks to digital instructions and remote support, knowledge can be applied immediately without the need for additional visits or waiting times.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">Would you like to explore this in more detail? At the \u2018Power up your SAP chain\u2019 event, you\u2019ll discover what the new capacity planning functionality in SAP FSA can do for your organisation.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.ideo-nl.com\/event\/power-up-your-sap-chain\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sign up for the event on October 6<\/strong> <\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color has-small-font-size wp-elements-49742ba56324e4385fe6241fef3aad7a\">Find out where your chain gets stuck and how you can feel more empowered<\/h4>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image alignfull size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/Bridge-IT-fundatie-3-1024x314.jpg\" alt=\"\" class=\"wp-image-5326\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-6e81cd72 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\"><strong>IT as the foundation of <br><\/strong>Service &amp; Asset Management<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c479a3b3f1b7b7aac5839c25bfd1ff8f paragraph wp-block-paragraph\" style=\"font-size:20px\">Beneath these nodes lies the IT landscape that connects everything. Following an S\/4HANA transition, many organizations struggle with challenges such as making the standard user-friendly, for example through (Fiori) app development and extensions. Furthermore, flexibility often proves difficult to achieve: a cluttered core makes systems less manageable and limits upgradeability. Systems also frequently fail to integrate sufficiently with one another, slowing down processes and making it increasingly difficult to implement changes.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-6bca6f8f257f04834b9ab99fe0fcd3aa paragraph wp-block-paragraph\" style=\"font-size:20px\">This whitepaper demonstrates how organisations can make the transition from a fragmented system landscape to a robust IT foundation for the supply chain. It focuses on how to achieve coherence between process, data and technology within Service &amp; Asset Management, with platforms such as SAP BTP playing a key role.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ideo-nl.com\/en\/your-chain\/it-foundation\/\">Take a look at the IT foundation<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/eu1.hubs.ly\/H0vj-SG0\">Download the whitepaper<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/whitepaper-1024x683.jpg\" alt=\"\" class=\"wp-image-5341\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\"><strong>Where our people<\/strong>make a difference<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-b6c94ac609c8614e59061a7091786889 paragraph wp-block-paragraph\" style=\"font-size:20px\">Many organizations struggle with service processes that have become fragmented over the years. Your process steps do not link up properly, and information is not always available when it is needed.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">We help to restore that coherence. Often, both service and maintenance orders form part of the planning and execution process. We have in-depth knowledge of service and maintenance processes and process steps such as the 9-phase model. By utilizing SAP solutions, we ensure that customer contact, planning and execution are aligned and work together as a whole once again. This creates an efficient service operation that is predictable and scalable.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">View our products and areas of expertise:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-groep-collegas-grijs-licht-1024x687.jpg\" alt=\"\" class=\"wp-image-4945\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n\n<div id=blogpost-selector-block_f2142e22a8a4cef235d4db55f1223616 class=\"blogpost-selector\">\n \n<div class=\"discover centered has-slider\">\n    \n    <h2>Discover the SAP solutions available at this key node:<\/h2><div class=\"swiffy-slider slider-indicators-round slider-indicators-outside slider-item-show3 slider-item-show2-sm slider-item-reveal\"><ul class=\"slider-container\"><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-cloud\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A male technician in a hard hat and ear protection kneels, looking up while holding a tablet, performing asset management tasks amidst industrial pipes and machinery.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service Cloud<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-s4-service\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling **field service management** technician with a beard, wearing a blue hard hat and plaid shirt, holds a tablet while standing in front of a white utility van.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/s4-service-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP S\/4 Service<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-enterprise-asset-management-eam\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-1024x640.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two engineers in hard hats utilize digital tools for **asset management**; one uses a tablet, the other views CAD designs on dual monitors in a factory setting.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-1024x640.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-300x188.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-768x480.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-1536x960.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Enterprise-asset-management-EAM-scaled-1-2048x1280.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Enterprise Asset Management (SAP EAM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-field-service-and-asset-management-fsa\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two smiling field service management technicians in orange safety gear. One operates a Panasonic laptop in a vehicle, while the other watches. His vest reads &quot;WITTENBEEK&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1.jpg 1215w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Field Service and Asset Management (SAP FSA)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-asset-manager-ssam\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A **field service management** technician in a hard hat inspects a tablet amidst factory machinery with red springs and &quot;AA&quot; warning labels, alongside storage shelves.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service &amp; Asset Manager (SSAM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-dynamic-forms\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1024x512.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Een bouwopzichter in een oranje helm bedient een tablet voor effici\u00ebnt field service management terwijl hij op een stalen constructie van een bouwplaats zit.\" srcset=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1024x512.jpg 1024w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-300x150.jpg 300w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-768x384.jpg 768w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1536x768.jpg 1536w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header.jpg 2025w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Dynamic Forms<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-asset-performance-management-apm\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"562\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A person&#039;s hand interacts with a laptop displaying an **asset management** risk matrix, with industrial robotic arms welding in a blurred background. Text: Likelihood: Almost certain, Likely, Possible, Unlikely. Production consequences: &lt; 2 hours, &gt;2hours &lt; 1..., 1 - 3 days, 3 - 25 days, &gt; 25 days. Matrix values: 4.00, 12.00, 30.00, 108.00, 216.00; 3.00, 9.00, 27.00, 81.00, 162.00; 2.00, 6.00, 18.00, 54.00, 108.00; 1.00, 3.00, 9.00, 27.00, 54.00.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM.jpg 1000w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM-768x432.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div><div class=\"card-discover-text\">SAP Asset Performance Management (SAP APM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/augmented-reality-teamviewer\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"693\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1-1024x693.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A field service management technician wearing smart glasses and a safety vest uses a tablet (AVION, 00:00:23) for remote assistance on large blue industrial machinery.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1-1024x693.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1-300x203.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1-768x520.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1-1536x1040.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/TeamViewer-1.jpg 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Augmented Reality with TeamViewer<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><\/ul><button type=\"button\" class=\"slider-nav\"><\/button><button type=\"button\" class=\"slider-nav slider-nav-next\"><\/button><ul class=\"slider-indicators\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-light-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center alignwide has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-da87eec809ca8fe22a2070638f755198\">Discover the expertise of our staff:<\/h3>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_819942701cf591868934040adcfc9caf class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/work-preparation\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A man in glasses intently studies data visualizations on a computer monitor while typing at a desk, practicing **asset management** in a modern office. Text on screen: Analytics, Audience, Country, City, Status, Sex, Age, Interests, Collaboration, Behavior, Technology, Mobile, Custom 1, Custom 2, Income, Education.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Planning-Werkvoorbereiding.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Work Preparation<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_57ac982ddff3349835c554db263001a5 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/field-service-management\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two smiling field service management technicians in orange safety gear. One operates a Panasonic laptop in a vehicle, while the other watches. His vest reads &quot;WITTENBEEK&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1.jpg 1215w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Field Service Management<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_e9cdb9572f1c967f1c2955bc86c525d7 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/customer-service\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling blonde woman wearing a headset works at a computer, providing customer service for sap fsm in a bright office environment with colleagues blurred in the background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Customer Service<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:96px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left has-dark-blue-color has-text-color has-link-color has-large-font-size wp-elements-4028b6a4851f372fa38c618522a9ba69\" id=\"webinar\"><strong>Watch the webinar on key node 3<\/strong>Planning &amp; implementation | From disparate service processes to a predictable and efficient operation<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Session 3: Planning &amp; implementation\" src=\"https:\/\/player.vimeo.com\/video\/1207527894?dnt=1&amp;app_id=122963\" width=\"1240\" height=\"698\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-white-color has-light-blue-background-color has-text-color has-background has-link-color wp-elements-8b4c83cfb54b3be6abb6ef847fdfefea is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-white-color has-text-color has-link-color has-x-large-font-size wp-elements-d48cbedf552e78ba4f5c0b3427f1f996\" style=\"padding-top:0;padding-bottom:0\">Register for the &#8216;Power up your SAP chain&#8217; event<\/h2>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">From disjointed links to a robust SAP chain. Be inspired by real-life stories from organisations such as the Dutch Ministry of Defence, Twence and Croonwolter&amp;dros, and discover how to create greater cohesion between processes, data and systems.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.ideo-nl.com\/event\/power-up-your-sap-chain\" target=\"_blank\" rel=\"noreferrer noopener\">Event info &amp; registration<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\" style=\"padding-right:0;padding-left:10px\"><span style=\"letter-spacing: -0.05em\">Find out where your chain gets stuck and how you can feel more empowered<\/span><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-1024x546.png\" alt=\"\" class=\"wp-image-1562\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-1024x546.png 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-300x160.png 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-768x410.png 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"paragraph wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Improve the alignment between customercontact, work planning, and execution Your customer explained their problem in detail when reporting the malfunction, but subsequently felt frustrated because the engineer was not properly informed and did not have the correct materials with him. Because processes do not link up properly, you have to constantly make adjustments to meet [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":1588,"parent":1499,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-pillarpage.php","meta":{"footnotes":""},"class_list":["post-1586","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"custom_title":"","custom_image":"","description":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Key node 3: Planning &amp; implementation | Ideo<\/title>\n<meta name=\"description\" content=\"Integrate customer contact, planning and execution with SAP Field Service Management. 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