{"id":1598,"date":"2026-07-10T12:34:51","date_gmt":"2026-07-10T12:34:51","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?page_id=1598"},"modified":"2026-07-27T14:10:44","modified_gmt":"2026-07-27T14:10:44","slug":"key-node-4-strategy-lifecycle","status":"publish","type":"page","link":"https:\/\/www.ideo-nl.com\/en\/your-chain\/key-node-4-strategy-lifecycle\/","title":{"rendered":"Key node 4: Strategy &amp; lifecycle"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-white-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-6933d7a66a8242262b25312b6f968cdc is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">You want to work towards a future-proof and sustainable organisation with assets that perform reliably and are ready for the future. Business objectives such as customer satisfaction, asset performance and employee satisfaction are becoming increasingly important. The insights gained from approaches such as AI or self-service not only help organizations achieve their objectives more quickly, but also provide valuable input for setting new organizational goals and refining strategies.<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size\"><strong>Where operations<\/strong>and strategy converge<\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\" style=\"font-size:20px\">Strategic decisions regarding assets do not arise in isolation from day-to-day operations. They are shaped by what happens on a daily basis in terms of data, maintenance and service.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">This issue therefore affects several departments within the organization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Data &amp; integration<\/strong> <br>Without a solid data foundation, you lack reliable insight into your asset performance.<br><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/inzicht-en-sturing\/\" id=\"4434\"><strong>Show key node 1<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong><strong><strong>Maintenance &amp; predictability<\/strong><\/strong><\/strong><br>Maintenance remains reactive without reliable data.<br><strong><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/onderhoud-en-voorspelbaarheid\/\" id=\"4436\">Show key node 2<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong><strong>Planning &amp; implementation<\/strong><\/strong><br>Data quality affects the efficiency of scheduling and executing tasks and projects.<br><a href=\"https:\/\/www.ideo-nl.com\/jouw-keten\/planning-en-uitvoering\/\" id=\"4438\"><strong>Show key node 3<\/strong><\/a><br><br>Curious to see what the whole chain looks like?<br><a href=\"\/en\/your-chain\/\"><strong>Take a look at the whole chain.<\/strong><\/a><\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-camp-knooppunt-4-1024x683.jpg\" alt=\"\" class=\"wp-image-4756 size-full\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\">How you experience this<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-asset-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4620\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-16252973c0763859175b0e8af0797967\">As an Asset Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You are faced with complex decisions regarding the life cycle of assets. Without a clear understanding of costs and performance, it is difficult to determine when maintenance is still cost-effective and when replacement becomes necessary.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-service-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4621\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-f34ebe1c0d1c7b8e5169b926f09abdcb\">As a Service Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You want satisfied customers and staff. One strategy for achieving this is to deliver and maintain high-quality, reliable assets. You currently lack the tactics to support this strategy.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-manager-it-upscaled-1024x572.jpeg\" alt=\"\" class=\"wp-image-4622\" \/><\/figure>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-5775ff8064bdec4a8b0add2184e11d6f\">As an IT Manager<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You are trying to use data and systems to provide greater insight, but you find that operational information does not always translate into concrete actions or strategic decision-making.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\"><strong>From strategy to<\/strong>measurable impact<\/h2>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\"><strong>By making targeted use of technologies such as AI, self-service and predictive maintenance, an approach is created in which operational improvements contribute directly to strategic organisational goals. As Krijn Verdaasdonk \u2013 Practice Lead, Service Portfolio \u2013 puts it:<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:0;padding-bottom:0;grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-bottom:0\">\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cIdeally, throughout the asset lifecycle, you want to gather as much data as possible about the asset to ensure it performs as well as possible. Although investments are often linked to the start or end of the asset lifecycle, in practice they are primarily determined by what happens whilst the assets are in use. It is precisely during this operational phase that the information providing insight into performance, wear and tear, maintenance requirements and risks is generated. As assets age, maintenance costs and the likelihood of breakdowns increase, whilst replacement investments have a major impact on budgets and planning. Organizations are therefore constantly forced to make choices that have an immediate impact on costs, availability and risks.\u201d<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer satisfaction as a basis for strategic decisions<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cCarrying out maintenance on assets provides valuable insights into performance, wear and tear, costs and customer satisfaction. These insights highlight where assets are under strain, where costs are rising and where service provision is falling short. As such, maintenance processes form an important basis for well-informed decisions on lifecycle management, investment and improvement. At the same time, service is increasingly evolving from a traditional cost centre into a source of value creation. Customer experience plays a central role in this: aspects such as the speed of service, the reliability of service delivery and the ease with which customers can submit reports and track their progress are becoming increasingly decisive for success. It is precisely these moments in the customer journey that reveal where friction arises and where optimization is possible. As a result, service insights are increasingly becoming direct input for strategic choices and future organizational goals.\u201d<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Employee satisfaction<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cAs well as improving customer performance, higher staff satisfaction can also be one of the business objectives. In a market where technical staff are in short supply, modern tools and smart processes help to ease the workload on staff and enable them to work more efficiently. At the same time, this makes organizations more attractive to new generations of technicians, who expect to work with innovative technology and forward-looking working methods.\u201d<br><\/p>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/portret-clean-top-knoop-4-825x1024.jpg\" alt=\"\" class=\"wp-image-5561 size-full\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull is-stacked-on-mobile is-vertically-aligned-top\" style=\"padding-top:0;padding-bottom:0;grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/portret-clean-bottom-knoop-4-1024x825.jpg\" alt=\"\" class=\"wp-image-5560 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-bottom:0\">\n<h3 class=\"wp-block-heading\"><strong><strong>A sustainable approach using modern tactics<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">\u201cBased on your vision, you formulate objectives that lead to a strategy. By making targeted use of tactics such as AI, self-service and predictive maintenance within that strategy, organizations can achieve their objectives more quickly. Routine tasks are automated, response times are reduced, and customers receive faster and more consistent support. This creates scope to deploy service capacity more intelligently and relieve staff of repetitive tasks. The result is a scalable and future-proof service organization that operates more efficiently, can respond more quickly to changes, and better meets the expectations of customers and staff.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\"><strong>Would you like to explore this in more depth<\/strong>? At the \u2018Power up your SAP chain\u2019 event, you\u2019ll discover how Twence brings together maintenance, adoption and technology, and how our experts translate the 9-phase model into practical SAP processes that are actually used.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.ideo-nl.com\/event\/power-up-your-sap-chain\"><strong>Sign up for the event on Octobe<\/strong>r 6<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color has-small-font-size wp-elements-49742ba56324e4385fe6241fef3aad7a\">Find out where your chain gets stuck and how you can feel more empowered<\/h4>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image alignfull size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/Bridge-IT-fundatie-3-1024x314.jpg\" alt=\"\" class=\"wp-image-5326\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-6e81cd72 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\"><strong>IT as the foundation for<\/strong>Service &amp; Asset Management<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-b50db3cd4ee0efa537d00db555ac182a paragraph wp-block-paragraph\" style=\"font-size:20px\">Beneath these nodes lies the IT landscape that connects everything. For example, following the S\/4HANA transition, many organisations struggle with challenges such as making the standard user-friendly, for instance through (Fiori) app development and extensions. Furthermore, flexibility often proves difficult to achieve: a cluttered core makes systems less manageable and limits their upgradeability. Systems also frequently fail to integrate sufficiently with one another, causing processes to slow down and making it increasingly difficult to implement changes.&nbsp;<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-5ef3f21cc134e33027ca4f5920d1ae13 paragraph wp-block-paragraph\" style=\"font-size:20px\">This whitepaper shows how organizations can make the transition from a fragmented system landscape to a robust IT foundation for the supply chain. It focuses on how to achieve coherence between processes, data and technology within Service &amp; Asset Management, with platforms such as SAP BTP playing a key role.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ideo-nl.com\/en\/your-chain\/it-foundation\/\">Take a look at the IT foundation<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/eu1.hubs.ly\/H0vj-SG0\">Download the whitepaper<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/whitepaper-1024x683.jpg\" alt=\"\" class=\"wp-image-5341\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-x-large-font-size\"><strong>Where our people<\/strong>make a difference<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-061a0973f256462e39d8f73d78b99a61 paragraph wp-block-paragraph\" style=\"font-size:20px\">You want to ensure that your vision, business objectives, strategy and tactics are as closely aligned as possible, so that you can work towards a future-proof Service &amp; Asset Management organisation.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">With our expertise in Asset Management, service processes and SAP solutions, we support organizations in making well-informed decisions. This creates an approach in which strategy and operations continuously reinforce one another, and insights from practice directly contribute to achieving and refining organisational goals and strategy.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Next, we look at how it should work. We translate this into an SAP landscape that supports this coherence, enabling you to benefit from greater peace of mind and control.<\/p>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">Take a look at our products &amp; areas of expertise:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/05\/ideo-groep-collegas-grijs-licht-1024x687.jpg\" alt=\"\" class=\"wp-image-4945\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<!--  \/ service \\ -->\n<div id=\"team-block-block_df6c3687057c4c8a30ce9e293ce5d7ba\" class=\"team-block\"><\/div>\n\n\n<div class=\"wp-block-columns alignfull has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n\n<div id=blogpost-selector-block_38bea48f723eba547689db5a5c041f83 class=\"blogpost-selector\">\n \n<div class=\"discover centered has-slider\">\n    \n    <h2>Discover the SAP solutions available at this hub:<\/h2><div class=\"swiffy-slider slider-indicators-round slider-indicators-outside slider-item-show3 slider-item-show2-sm slider-item-reveal\"><ul class=\"slider-container\"><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-asset-manager-ssam\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A **field service management** technician in a hard hat inspects a tablet amidst factory machinery with red springs and &quot;AA&quot; warning labels, alongside storage shelves.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-1536x1024.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/SSAM-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service &amp; Asset Manager (SSAM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-dynamic-forms\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1024x512.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Een bouwopzichter in een oranje helm bedient een tablet voor effici\u00ebnt field service management terwijl hij op een stalen constructie van een bouwplaats zit.\" srcset=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1024x512.jpg 1024w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-300x150.jpg 300w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-768x384.jpg 768w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header-1536x768.jpg 1536w, https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2026\/03\/SAP-Dynamic-Forms-header.jpg 2025w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Dynamic Forms<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-field-service-and-asset-management-fsa\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two smiling field service management technicians in orange safety gear. One operates a Panasonic laptop in a vehicle, while the other watches. His vest reads &quot;WITTENBEEK&quot;.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Field-Service-Management-1.jpg 1215w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Field Service and Asset Management (SAP FSA)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-service-cloud\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A male technician in a hard hat and ear protection kneels, looking up while holding a tablet, performing asset management tasks amidst industrial pipes and machinery.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-service-cloud-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Service Cloud<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-asset-performance-management-apm\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"562\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A person&#039;s hand interacts with a laptop displaying an **asset management** risk matrix, with industrial robotic arms welding in a blurred background. Text: Likelihood: Almost certain, Likely, Possible, Unlikely. Production consequences: &lt; 2 hours, &gt;2hours &lt; 1..., 1 - 3 days, 3 - 25 days, &gt; 25 days. Matrix values: 4.00, 12.00, 30.00, 108.00, 216.00; 3.00, 9.00, 27.00, 81.00, 162.00; 2.00, 6.00, 18.00, 54.00, 108.00; 1.00, 3.00, 9.00, 27.00, 54.00.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM.jpg 1000w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/APM-768x432.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div><div class=\"card-discover-text\">SAP Asset Performance Management (SAP APM)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-analytics-cloud-sac\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Lush green fields stretch under a brilliant blue sky populated by numerous fluffy white clouds, with distant trees defining the horizon. Text: Benjamin K.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/sap-analytics-cloud-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP Analytics Cloud (SAC)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.ideo-nl.com\/en\/solution\/sap-s4hana-asset-management-for-resource-scheduling-rsh\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1-1024x682.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A technician in an orange hard hat routes a thick black cable through metal trays filled with wires, managing installations in an industrial ceiling. This demonstrates **field service management**.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1-1024x682.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1-768x511.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1-1536x1022.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/RSH-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">SAP S\/4HANA Asset Management for Resource Scheduling (SAP RSH)<\/div><i class=\"icon-arrow\"><\/i><\/a><\/li><\/ul><button type=\"button\" class=\"slider-nav\"><\/button><button type=\"button\" class=\"slider-nav slider-nav-next\"><\/button><ul class=\"slider-indicators\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-light-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center alignwide has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-da87eec809ca8fe22a2070638f755198\">Discover the expertise of our staff:<\/h3>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_2bb7bda6626af08fb3124ea3af1d14fa class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/service-management\/customer-service\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A smiling blonde woman wearing a headset works at a computer, providing customer service for sap fsm in a bright office environment with colleagues blurred in the background.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-1024x683.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-300x200.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center-768x512.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/12\/Call-center.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Customer Service<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_08cd7619f3a3dfbdd107922d79fc7ee0 class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/asset-management\/asset-investments\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment-1024x512.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A person in a blue suit jacket uses a tablet for asset management, standing in a blurred, industrial warehouse with tall shelving.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment-1024x512.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment-300x150.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment-768x384.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment-1536x768.jpg 1536w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/Asset-management-asset-investment.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Asset Investments<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=blogpost-selector-block_39369fb8785b45eadd8f168644b4b38d class=\"blogpost-selector static\">\n \n    \n    <a href=\"https:\/\/www.ideo-nl.com\/en\/expertises\/asset-management\/asset-maintenance\/\" class=\"card-discover\"><div class=\"card-discover-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"646\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/asset-management-maintenance-1024x646.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A male worker in an orange hard hat types on a laptop, managing field service tasks in a factory with industrial machinery.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/asset-management-maintenance-1024x646.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/asset-management-maintenance-300x189.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/asset-management-maintenance-768x484.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/asset-management-maintenance.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><div class=\"card-discover-text\">Asset Maintenance<\/div><i class=\"icon-arrow\"><\/i><\/a><\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:96px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left has-dark-blue-color has-text-color has-link-color has-large-font-size wp-elements-7aaeee2784e6a5f0784f6b61ef036371\" id=\"webinar\"><strong>Watch the webinar on key node 4<\/strong>Strategy &amp; lifecycle | The path to future-proof service and asset performance<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Session 4: Strategy &amp; lifecycle\" src=\"https:\/\/player.vimeo.com\/video\/1207527895?dnt=1&amp;app_id=122963\" width=\"1240\" height=\"698\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-white-color has-light-blue-background-color has-text-color has-background has-link-color wp-elements-4eba008fd4a1e5dbbf68f788d46e9a06 is-layout-flex wp-container-core-columns-is-layout-437b9673 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-text-align-left has-white-color has-text-color has-link-color has-x-large-font-size wp-elements-d48cbedf552e78ba4f5c0b3427f1f996\" style=\"padding-top:0;padding-bottom:0\">Register for the &#8216;Power up your SAP chain&#8217; event<\/h2>\n\n\n\n<p class=\"has-medium-font-size paragraph wp-block-paragraph\">From disjointed links to a robust SAP chain. Be inspired by real-life stories from organisations such as the Ministry of Defence, Twence and Croonwolter&amp;dros, and discover how to create greater cohesion between processes, data and systems.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.ideo-nl.com\/event\/power-up-your-sap-chain\" target=\"_blank\" rel=\"noreferrer noopener\">Event info &amp; registration<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\" style=\"padding-right:0;padding-left:10px\"><span style=\"letter-spacing: -0.05em\">Find out where your chain gets stuck and how you can feel more empowered<\/span><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-1024x546.png\" alt=\"\" class=\"wp-image-1562\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-1024x546.png 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-300x160.png 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie-768x410.png 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Ideo-event-op-6-oktober-2026-kopie.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"paragraph wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You want to work towards a future-proof and sustainable organisation with assets that perform reliably and are ready for the future. Business objectives such as customer satisfaction, asset performance and employee satisfaction are becoming increasingly important. The insights gained from approaches such as AI or self-service not only help organizations achieve their objectives more quickly, [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":1600,"parent":1499,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-pillarpage.php","meta":{"footnotes":""},"class_list":["post-1598","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"custom_title":"","custom_image":"","description":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Key node 4: Strategy &amp; lifecycle | Ideo<\/title>\n<meta name=\"description\" content=\"Discover how AI, predictive maintenance and data can help optimise asset lifecycle management and enable better strategic decisions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ideo-nl.com\/en\/your-chain\/key-node-4-strategy-lifecycle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Key node 4: Strategy &amp; 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