{"id":484,"date":"2023-06-09T09:08:00","date_gmt":"2023-06-09T09:08:00","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?page_id=484"},"modified":"2025-02-27T15:41:00","modified_gmt":"2025-02-27T15:41:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ideo-nl.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide has-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-83646798 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>Ticket system<\/strong><\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">We work with a ticket system, so that we can respond to your questions and issues quickly and efficiently. You can easily file a report using the link below:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"padding-top:0;padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ideonl.atlassian.net\/servicedesk\/customer\/portal\/2\" style=\"padding-top:0;padding-bottom:0\" target=\"_blank\" rel=\"noreferrer noopener\">Create ticket<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Need help creating a ticket or do you want to create an account to access our support services? Please feel free to contact our support department.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Direct contact with our people<\/h3>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">You can reach our support department during office hours via the telephone number and e-mail address below:<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\"><a href=\"tel:+31 (0)73 203 21 58\">+31 (0)73 203 21 58<\/a><br><a href=\"mailto:support@ideo-nl.com\">support@ideo-nl.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ad694a66 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>Our SAP Support services<\/strong><\/h2>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">If you use SAP software solutions, you can rely on our SAP support services. For example, in case of technical issues or questions. We also provide training and advice. Through our SAP support services, you maximize the value of your software and optimize your processes.<\/p>\n\n\n\n<p class=\"paragraph wp-block-paragraph\">Want to know more about our support and what we can do for you?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/services\/sap-support\/\">View our support service<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-rotate_right\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-1024x576.jpg\" alt=\"A young man with Jabra headset and glasses smiles, gesturing at a DELL laptop screen at an office desk. A mug reads &quot;idea&quot;. He offers SAP FSM support.\" class=\"wp-image-239\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-1024x576.jpg 1024w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-300x169.jpg 300w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support-768x432.jpg 768w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/support.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<!--  \/ service \\ -->\n<div id=\"wide-cta-footer-block-block_9fbd0e5fa2c7b868cdabfe70a7576ab4\" class=\"wide-cta-footer-block\"><div class=\"request centered\"><div class=\"holder\"><div class=\"request-arrow\"><img decoding=\"async\" src=\"\/wp-content\/themes\/basematic\/assets\/images\/layer.svg\" alt=\"Ideo background icon\"><\/div><div class=\"request-text\"><div class=\"request-title\">Ask your question to our expert<\/div><ul class=\"request-usps\"><li>Direct advice about your challenge<\/li><li>Part of an award-winning team<\/li><li>Team with more than 25 years of experience<\/li><\/ul><p>Call Erwin<br\/><a class=\"phone-link\" href=\"tel:31652753069\">+31 (0)6 52 75 30 69<\/a><\/p><a href=\"\/en\/contact\/\" target=\"_self\" class=\"button\"><span>Or fill in our contact form<\/span> <i class=\"icon-arrow\"><\/i><\/a><\/div><div class=\"request-image\"><img loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"1080\" src=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Erwin.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"A middle-aged man with grey hair and a dark blue shirt smiles, hands on hips, suitable for field service management content.\" srcset=\"https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Erwin.png 804w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Erwin-223x300.png 223w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Erwin-762x1024.png 762w, https:\/\/www.ideo-nl.com\/en\/wp-content\/uploads\/sites\/2\/2025\/01\/Erwin-768x1032.png 768w\" sizes=\"auto, (max-width: 804px) 100vw, 804px\" \/><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Ticket system We work with a ticket system, so that we can respond to your questions and issues quickly and efficiently. You can easily file a report using the link below: Need help creating a ticket or do you want to create an account to access our support services? Please feel free to contact our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":239,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-484","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"custom_title":"","custom_image":"","description":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ideo Support | SAP Service &amp; Maintenance | Ideo<\/title>\n<meta name=\"description\" content=\"Our people are available for you if you have any questions or problems. 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