{"id":190,"date":"2023-09-20T13:16:00","date_gmt":"2023-09-20T13:16:00","guid":{"rendered":"https:\/\/www.ideo-nl.com\/en\/?post_type=referenties&#038;p=190"},"modified":"2026-01-08T13:19:04","modified_gmt":"2026-01-08T13:19:04","slug":"implementation-sap-fsm-kiremko","status":"publish","type":"referenties","link":"https:\/\/www.ideo-nl.com\/en\/case\/implementation-sap-fsm-kiremko\/","title":{"rendered":"Implementation SAP FSM (Ideo package) at Kiremko"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Professionalization of Kiremko&#8217;s international service process<\/h2>\n\n\n\n<p class=\"paragraph\">Kiremko, a manufacturer of potato processing machinery, aimed to quickly enhance the professionalism of their international service process. To achieve this goal, our team collaborated closely with Kiremko\u2019s IT and service departments. The implementation of our&nbsp;<em>FSM360 Packaged Solution<\/em>&nbsp;ultimately contributed to the swift professionalization of the entire service process. Both work planners, technicians, and Kiremko\u2019s customers now benefit from the solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About Kiremko<\/h2>\n\n\n\n<p class=\"paragraph\">Founded in 1965, Kiremko is a leading manufacturer of potato processing machines and production lines. Based in the Netherlands, they serve international clients with the aim of achieving optimal production of potato products. Minimizing waste of energy and resources is a key focus for them.<\/p>\n\n\n\n<p class=\"paragraph\">Kiremko\u2019s service engineers are responsible for installing, assembling, and maintaining the machines. Therefore, Kiremko considers service as an integral part of the process.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Kiremko Company Trailer\" width=\"1240\" height=\"698\" src=\"https:\/\/www.youtube.com\/embed\/cwJvy8BqwtQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">An overarching solution for a complex service process<\/h2>\n\n\n\n<p class=\"paragraph\">Due to complex assets and long-term international service assignments, Kiremko\u2019s service process is highly specific. Simultaneously with the transition to a new ERP system (<a href=\"https:\/\/ideo-nl.com\/en\/solution\/sap-s4hana\/\">SAP S\/4HANA<\/a>), Kiremko therefore sought an overarching cloud solution that aligned with the new S\/4HANA Private Cloud.<\/p>\n\n\n\n<p class=\"paragraph\">The aim was to fully support the service process from start to finish. Agility was also a key pillar in this regard. Through optimal digital support of the process, Kiremko is now more agile as a service organization. They can detect issues earlier and, for example, act and onboard more quickly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ideo FSM 360 Solution Package<\/h3>\n\n\n\n<p class=\"paragraph\">Ideo has extensive experience in providing solutions for service processes and therefore offers best-practice scenarios in the form of solution packages. Kiremko also opted for a solution package. These have fixed prices and schedules, so you know in advance what to expect.<\/p>\n\n\n\n<p class=\"paragraph\"><strong>Digital planning tool with supporting algorithms for the planner<br><\/strong>Let the system work for you and use algorithms for (semi) automatic planning and external communication.<\/p>\n\n\n\n<p class=\"paragraph\"><strong>Live and up-to-date communication within SAP<br><\/strong>Both online and offline availability of asset and customer information.<\/p>\n\n\n\n<p class=\"paragraph\"><strong>Enhanced analysis capabilities for internal and external KPIs<\/strong><br>The FSM analysis tool provides immediate insights due to the availability of more structured data.<\/p>\n\n\n\n<p class=\"paragraph\"><strong>Improved and structured work process<br><\/strong>Process steps are now documented, and new colleagues can be onboarded more quickly.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"paragraph\">The technicians now have more live communication options, and the quality of administration has improved. They can more quickly and clearly promote costs and opportunities to new quotes and orders.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Project approach<\/h2>\n\n\n\n<p class=\"paragraph\">After several discussions with the IT and service departments, the Ideo FSM Solution Package emerged as the best solution for Kiremko. A best practice implementation is always carried out within agreed scope and budget. The project was executed in close collaboration with Kiremko\u2019s end users.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Special attention was given to:<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-circles\">\n<li>customized checklists to support technicians&#8217; tasks;<\/li>\n\n\n\n<li>automating the process for time registration;<\/li>\n\n\n\n<li>supporting work preparation by integrating material flow into the work order process;<\/li>\n\n\n\n<li>a digital service report that also serves as a work order for customers. It is generated immediately after the service and signed by the customer.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Facts<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Client:<\/strong>&nbsp;<a href=\"https:\/\/kiremko.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kiremko<\/a><\/li>\n\n\n\n<li><strong>Industry<\/strong>:&nbsp;<a href=\"https:\/\/ideo-nl.com\/en\/industries\/manufacturing\/\">Machine Manufacturing<\/a><\/li>\n\n\n\n<li><strong>Service<\/strong>:&nbsp;<a href=\"https:\/\/ideo-nl.com\/en\/services\/sap-consultancy\/\">SAP Implementation<\/a><\/li>\n\n\n\n<li><strong>Product<\/strong>:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/ideo-nl.com\/en\/solution\/sap-field-service-management-fsm\/\">SAP Field Service Management (Solution Package)<\/a><\/li>\n\n\n\n<li>SAP Customer CS<\/li>\n\n\n\n<li>ProAxia Connector<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Duration<\/strong>: 20 weeks<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image is-style-rotate_right\"><img decoding=\"async\" src=\"https:\/\/www.ideo-nl.com\/wp-content\/uploads\/2023\/04\/sap-consultancy.jpg\" alt=\"\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"featured_media":191,"menu_order":0,"template":"","meta":[],"class_list":["post-190","referenties","type-referenties","status-publish","has-post-thumbnail","hentry"],"acf":{"custom_title":"The technicians now have more live communication options, and the quality of administration is increasing.","custom_image":"","description":"Kiremko professionalized their international service process with SAP FSM. 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