We are Ideo. A close-knit team of entrepreneurial professionals with a predilection for technology. Ideo creates maximal business value by improving service and maintenance processes throughout your organisation. Your competitiveness is strengthened and your service level increased for your customers. We provide a seamless integration. Process and people aligned.
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Innovation has become a continuing process and a common in this ever-changing world. Even Ideo, her partners, and clients are always on the move to innovate and solve the issues in service and maintenance.
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Last year, Ideo celebrated her 20-year anniversary. In those 20 years we have had a clear emphasis on improving your service and maintenance processes and we will continue to do so in the years to come.
Increase customer lifetime value and stimulate the growth of your organisation. They way service is provided towards customers has never been more important.
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SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device. With SAM your technicians gain an assistant, who is user-friendly and quickly offers help when needed. SAM supports them in a clever and highly efficient way in carrying out and registering their activities. SAM helps, always, and everywhere!
More about SAM“The past few years, we have made an effort to deliver more business value to our clients. We are extremely proud as these numbers indicate that our efforts are appreciated. It inspires us to continue on this path.”
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Clients award us the beautiful general grade of an 8.4. On recommendations we even score an 8.6.
Your assets can negatively influence the risks and profitability. Achieve maximum returns with SAP Enterprise Asset Management (EAM).
More infoClients expect an increasing level of service from organisations. Exceed their expectations by applying SAP Service Management.
More infoOur Business Consultants have a founded knowledge of processes and work hard on improve ad change projects within your organisation.
More infoDo you want to increase the effectiveness of your employees and (internal) customer satisfaction? Make the right decisions due to direct insight into all relevant data on the plan board.
More infoDo you also want convenient information and processes at your disposal while on the road? SAP Mobility enables safe access for your workforce. Always and Everywhere.
More infoThanks to the different document solutions by Ideo you can integrate your company processes seamlessly with any relevant documents and drawings.
More info“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”
RDW
“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”
DELTA
“CareCTRL by Pinkroccade Healthcare, partner to Ideo, is a custom-made product for the Dutch healthcare system and seamlessly connects with modern processes and practices.”
Amphia Hospital
“AMC saves valuable time as employees can access a digital worksheet on their iPad, iPad mini or iPhone which is directly linked to planning with SAP MRS.”
AMC
“Optimally utilising inhouse mechanics leads to great client satisfaction and saves in costs.”
Mammoet
“This project once again brings to the forefront that due attention to the right details at the proper time ensures a successful implementation.”
Ardagh Glass
“By the new work order management 180 mechanics are much more effective and data quality goes up.”
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Vitens | Mobile App
“This application has been equiped with only minimal configurations and adjustments to support the entire rental mutation inspection process making typing written tickets a thing of the past.”
WonenBreburg
“Together with the mobile maintenance solution Ideo Mobile Quality Management, MQM in short, it is possible to carry out structured mobile inspections, to register maintenance data in the field, and to digitalise work folders in SAP.”
Strukton Rail
“The digitalisation means contractors are brought up to speed more quickly in case of deviations in quality.”
Alliander | Digitalising inspections
“Measurements specialists from Alliander work more efficiently using MQM. The digitalisaton of the calibration process makes a paper administration obsolete and improves quality.”
Alliander | Digitalisation calibration process
“The client receives better service due to improved communication between the technical specialist and front desk.”
Plantin and Tetterode
“The mobile sollutions provide a real-time availability of activity information in SAP, which means that all decisions are based on current data.”
Waterleiding Maatschappij Limburg (WML)
“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”
Philips Healthcare
“The excellent collaboration between Ideo and Alliander’s business and functional experts is the reason this project was realised on time and within budget.”
Alliander | Digital surveying
“Pidpa supports its external employees with the mobile solution Ideo Mobile Service and Asset management.”
Pidpa
“The utilisation of SAP MRS and Ideo’s Mobile Work Management makes that work processes can be carried out more efficiently, which saves costs.”
BAM Materials
“The combined sollution of Ctac and Ideo allows housing corporations to carry out both planned and unplanned maintenance processes and rental mutations completely mobile.”
Maasdelta Groep
“Bosch Thermo technology Belgium analyses its processes and sets requirements on using Ideo business consultancy.”
Bosch Thermotechnologie Belgium
“The highest standards in the fields of safety, reliability, efficiency, and durability when planning our employees.”
Dutch Gasunie
“The inspectors can carry out their activities more simply on their mobile devices and can send any gathered inspection data directly to the SAP back-end system.”
Brabant Water
“SAP MRS makes it possible to manage and realise a long term planning. A number of SAP products were utilised to realise the desired functionality of the deployment planning.”
Tata Steel
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms
“SAP MRS offers RET real-time insight into the availability of personnel, planned assignments, one clear-cut way of working, and one central place for registration.”
RET
Want to improve your service and maintenance processes in SAP?
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