We are Ideo. A close-knit team of entrepreneurial professionals with a predilection for technology. Ideo creates maximal business value by improving service and maintenance processes throughout your organisation. Your competitiveness is strengthened and your service level increased for your customers. We provide a seamless integration. Process and people aligned.
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Innovation has become a continuing process and a common in this ever-changing world. Even Ideo, her partners, and clients are always on the move to innovate and solve the issues in service and maintenance.
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Last year, Ideo celebrated her 20-year anniversary. In those 20 years we have had a clear emphasis on improving your service and maintenance processes and we will continue to do so in the years to come.
Increase customer lifetime value and stimulate the growth of your organisation. They way service is provided towards customers has never been more important.
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SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device. With SAM your technicians gain an assistant, who is user-friendly and quickly offers help when needed. SAM supports them in a clever and highly efficient way in carrying out and registering their activities. SAM helps, always, and everywhere!
More about SAM“The past few years, we have made an effort to deliver more business value to our clients. We are extremely proud as these numbers indicate that our efforts are appreciated. It inspires us to continue on this path.”
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Clients award us the beautiful general grade of an 8.4. On recommendations we even score an 8.6.
Your assets can negatively influence the risks and profitability. Achieve maximum returns with SAP Enterprise Asset Management (EAM).
More infoClients expect an increasing level of service from organisations. Exceed their expectations by applying SAP Service Management.
More infoOur Business Consultants have a founded knowledge of processes and work hard on improve ad change projects within your organisation.
More infoDo you want to increase the effectiveness of your employees and (internal) customer satisfaction? Make the right decisions due to direct insight into all relevant data on the plan board.
More infoDo you also want convenient information and processes at your disposal while on the road? SAP Mobility enables safe access for your workforce. Always and Everywhere.
More infoThanks to the different document solutions by Ideo you can integrate your company processes seamlessly with any relevant documents and drawings.
More info“Pidpa supports its external employees with the mobile solution Ideo Mobile Service and Asset management.”
Pidpa
“The introduction of CareCTRL means that the quality and efficiency of business conduct is better secured. Considerable savings are expected on purchase and logistics.”
GGZ-organisation Vincent van Gogh
“The highest standards in the fields of safety, reliability, efficiency, and durability when planning our employees.”
Dutch Gasunie
“The digitalisation means contractors are brought up to speed more quickly in case of deviations in quality.”
Alliander | Digitalising inspections
“This project once again brings to the forefront that due attention to the right details at the proper time ensures a successful implementation.”
Ardagh Glass
“Together with the mobile maintenance solution Ideo Mobile Quality Management, MQM in short, it is possible to carry out structured mobile inspections, to register maintenance data in the field, and to digitalise work folders in SAP.”
Strukton Rail
“Optimally utilising inhouse mechanics leads to great client satisfaction and saves in costs.”
Mammoet
“The mobile sollutions provide a real-time availability of activity information in SAP, which means that all decisions are based on current data.”
Waterleiding Maatschappij Limburg (WML)
“Bosch Thermo technology Belgium analyses its processes and sets requirements on using Ideo business consultancy.”
Bosch Thermotechnologie Belgium
“AMC saves valuable time as employees can access a digital worksheet on their iPad, iPad mini or iPhone which is directly linked to planning with SAP MRS.”
AMC
“SAP MRS offers RET real-time insight into the availability of personnel, planned assignments, one clear-cut way of working, and one central place for registration.”
RET
“This application has been equiped with only minimal configurations and adjustments to support the entire rental mutation inspection process making typing written tickets a thing of the past.”
WonenBreburg
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms
“The client receives better service due to improved communication between the technical specialist and front desk.”
Plantin and Tetterode
“The excellent collaboration between Ideo and Alliander’s business and functional experts is the reason this project was realised on time and within budget.”
Alliander | Digital surveying
“By the new work order management 180 mechanics are much more effective and data quality goes up.”
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Vitens | Mobile App
“Measurements specialists from Alliander work more efficiently using MQM. The digitalisaton of the calibration process makes a paper administration obsolete and improves quality.”
Alliander | Digitalisation calibration process
“Twence won a Silver Award in the category Rapid Delivery. Ideo successfully implemented the report portal during this project.”
Twence
“The inspectors can carry out their activities more simply on their mobile devices and can send any gathered inspection data directly to the SAP back-end system.”
Brabant Water
“The combined sollution of Ctac and Ideo allows housing corporations to carry out both planned and unplanned maintenance processes and rental mutations completely mobile.”
Maasdelta Groep
“The utilisation of SAP MRS and Ideo’s Mobile Work Management makes that work processes can be carried out more efficiently, which saves costs.”
BAM Materials
“SAP MRS makes it possible to manage and realise a long term planning. A number of SAP products were utilised to realise the desired functionality of the deployment planning.”
Tata Steel
“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”
RDW
“CareCTRL by Pinkroccade Healthcare, partner to Ideo, is a custom-made product for the Dutch healthcare system and seamlessly connects with modern processes and practices.”
Amphia Hospital
Want to improve your service and maintenance processes in SAP?
Please contact us!
Ideo is uitgenodigd om deel te nemen aan het Onderhoudssoftware Event op 10 september.
ContinueTijdens dit webinar zullen we ingaan op de kansen die Augmented Reality biedt voor uw service- en onderhoudsafdelingen om de uitdagingen van monteurs en technici het hoofd te bieden. We laten zien hoe u, door het creëren van technische en organisatorische kennis, deze vast te leggen en te delen, uw service- en onderhoudsprocessen verder kunt optimaliseren.
ContinueGa ook dit jaar weer met Ideo mee naar ClickConnect, de wereldwijde gebruikersconferentie van ClickSoftware gebruikers, van 16 tot 18 september in het zonnige Orlando, Florida voor 3 dagen netwerken, ervaringen van medegebruikers en field service management kennis opdoen.
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