Service Management in SAP

Customer experience is top of mind and service is more important than ever. Customers expect the same type of experience that they enjoy as consumers. Professional, IT-driven service management process is, therefore, indispensable.

Challenges in service management

Technical staff

Besides the current shortage of technical staff, you also need to deal with an ageing population. Thanks to digitization, you can onboard new staff faster and improve your image as an employer. Through process optimization, you can also boost each technician’s operational time and efficiency.


Service is an important aspect that requires a great deal of attention. Opting for an IT-driven service management process helps sell your services better.

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