SAP Service Cloud
Provide fast, personalized customer service and increase the efficiency of your service organization. The SAP Service Cloud solution connects customer contacts from different channels. This allows you to create a consistent service experience across every contact channel and realize optimal customer satisfaction.
Benefits of the solution
Quickly resolve customer issues
Your employees are provided with more relevant data, allowing you to solve customer problems faster.
Powered by AI
Give customers access to AI-supported self-service options and reduce your internal employees’ workload.
Clear case management
Get better solutions faster through clear case management, supported by workflows.
This solution allows the following employees to grow
Call center employees
Service managers
Improved customer service
The desktop offers your service employees access to the right knowledge and information along with clear customer overviews. This allows employees to solve customer problems faster. The solution also improves the quality of first contact and customer engagement.
The ticketing and case management system contributes to efficient processing and closing of customer tickets and automates ticket categorization. It also supports your service teams with (solution) recommendations and sentiment analysis. Finally, the solution offers AI-assisted self-service options, providing the customer with a 24/7 point of contact.
Related products
SAP S/4 Service
SAP Field Service Management (SAP FSM)
SAP Analytics Cloud (SAC)
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Get in touch with our team. They are more than willing to enhance and optimize your service & asset management processes.