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SAP S/4 Service

SAP S/4 Service is the new service backend that can be used during all steps of your service management process.

Benefits
of the solution

Immediate insight

Quickly gain insight into current and historical data from customers and business partners.

Pre-established processes

Set up implementations quickly and efficiently using pre-set, sales-oriented processes.

Part of S/4HANA Core

You don't need any additional modules. The solution is part of S/4HANA and connects to logistics, HR, and invoicing processes.

This solution allows the following employees to grow

Call center employees

Work planners

Billing staff

Service managers

All steps of your service management process

The solution helps you manage customer relationships and supports functions and processes for presales, service order management, and customer interactions. Gain rapid insight into current and historical customer and business partner data. In addition, you can respond to their needs quickly and increase customer loyalty. 

SAP S/4 Service is part of the SAP S/4HANA core. Its functionalities perfectly fit with existing functionalities such as logistics flows. The solution is the successor of SAP Customer Relationship Management (CRM) and SAP Customer Service (CS).

Related products

SAP Service Cloud

Provide fast, personalized customer service and increase the efficiency of your service organization. The SAP Service Cloud solution connects customer contacts from different channels. This allows you to create a consistent service experience across every contact channel and realize optimal customer satisfaction.

SAP Field Service Management (SAP FSM)

The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.

SAP Analytics Cloud (SAC)

Prepare your organization for changes in the future. Manage and optimize your processes and convert data into information and actions.

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