SAP Field Service Management (SAP FSM)

The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.

of the solution

Focus on your customer

Easy intake for customers with 24/7 availability. Realize maximum customer experience and, for example, send text messages when the technician is on the road.

Automatic job scheduling

Create optimal job planning. Take into account, for example, skills, and travel time, or use a customer-specific planning algorithm.

Flexible shell for your organization

Scale up work with remote staff. Outsource easily through the Crowd Workforce module.

This solution allows the following employees to grow

Call center employees


Executive employees or contractors

Optimal service process

The planner overview is an important part of this solution. The planning board features an intuitive user interface with a geographical map and planning proposals and algorithms. Choose manual, assisted, or fully automatic scheduling.

Increase your first-time fix rate by always making the right information available to your technicians via the SAP FSM mobile app. You can also use mobile forms for feedback on the asset your technician has serviced or maintained.

Get started with our Solution Package

Use the standard SAP Field Service Management solution quickly and optimally with the FSM 360 Solution Packages from Ideo. Tailored to your wishes. Our packages are specially configured for customer-oriented or more asset-driven organizations.

  • Fast
  • Fixed price
  • Low risk
  • Straightforward
  • Scalable

“To deploy our service engineers more efficiently, we were looking for a mobile and planning solution that integrates with SAP CS.”


Related products

SAP Service & Asset Manager (SSAM)

SAP Service & Asset Manager Thanks to the SAP Service & Asset Manager (SSAM) app, you can more easily process service and maintenance jobs. The app, which also works offline, offers your employees all relevant information for implementation and reporting.

SAP S/4 Service

SAP S/4 Service is the new service backend that can be used during all steps of your service management process.


SAP S/4HANA, SAP's latest platform, has proven itself a kickstarter for innovation. If you want to transform into an intelligent company that stays ahead of the competition, migrating to this solution is an important step.

SAP Service Cloud

Provide fast, personalized customer service and increase the efficiency of your service organization. The SAP Service Cloud solution connects customer contacts from different channels. This allows you to create a consistent service experience across every contact channel and realize optimal customer satisfaction.

Ask your question to our experts

Get in touch with our team. They are more than willing to enhance and optimize your service & asset management processes.