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Field Service Management

For technicians working in the field, everything revolves around being able to work well prepared, safely, and efficiently. They need immediate clarity on what needs to be done, which parts are required, and the current condition of the asset. Administrative tasks must be straightforward, so they can quickly move on to the next job. In industries such as manufacturing, infrastructure, technical services, or energy management, technicians often work across a wide range of locations. Some of these are hazardous areas or sites with limited network connectivity, which inherently requires mobile support with up-to-date information.

The right support

Without access to accurate information, additional trips and unnecessary downtime quickly arise. Technicians can only act effectively with digital, mobile support that focuses on completeness and data accuracy. Moreover, in environments where downtime directly leads to production losses or contractual penalties, it is critical that service technicians can make decisions on-site.

The results of a well-designed field service process include higher first-time fix rates and reduced administrative workload. This also allows field teams to fully focus on what they do best. In industries where reliability and predictability are essential, this directly contributes to higher asset availability and better compliance with service agreements. This allows you to make more efficient use of your capacity.

Many organizations recognize challenges such as:

additional trips due to missing materials or documentation;
outdated information on asset condition, risks, or safety instructions;
administrative tasks that are performed late or incompletely;
dependence on remote phone-based support;
limited connectivity or synchronization issues on-site.

Our solutions

Mobile, integrated access to SAP and asset information enhances service quality, safety, and efficiency on site.

Explore the solutions that support this approach:

Our services

Our services are always centered around one mission: helping organizations and their people grow further in their technical environment. We draw energy not only from systems, but especially from teams that are getting stronger in their day-to-day work. In sectors where processes run 24/7 or maintenance must be carried out within tight time frames, continuous support is essential to ensure continuity.

We offer the following services:

SAP Licence Service

What licenses do you need for your planned growth? As a strategic SAP partner, we offer honest, future-oriented advice about the licenses you need.

SAP Consultancy

Our senior SAP experts are happy to advise you on the implementation and optimization of SAP solutions. We don’t avoid any obstacles in doing this.

SAP Support

Your system always works optimally with our SAP support. We support you reactively, as well as proactively.

For these companies, we apply our expertise

Curious about how we work?

Read a selection of our cases and get a sense of the impact our people and SAP solutions make across different industries.

Eneco

Kiremko

ERIKS

Vitens

The experts at Ideo have launched a successful mobile app together with our technicians and IT colleagues.

Energy company Eneco is furthering its digitization efforts for their service and maintenance process with SAP Service & Asset Manager (SSAM). The implementation of SSAM contributes to the rapid professionalization of the entire service and maintenance process.

The technicians now have more live communication options, and the quality of administration is increasing.

Kiremko professionalized their international service process with SAP FSM. Work planners, mechanics and customers of Kiremko now benefit from the solution.

Thanks to the close cooperation, the SAP FSM implementation went smoothly and successfully.

With the field service package SAP FSM, the planning for the service activities has become complete and clear. In addition, the mechanics have a tool with the mobile app to easily view and register their activities.

Thanks to the excellent collaboration within the project team and Ideo’s approach, we were able to deliver this project on time, within budget, and with the desired scope.

Ideo implements SAP Field Service Management and Ideo Mobile Forms integrated with S/4HANA Service at the Network Management & Delivery department within Vitens.

We are happy to share our knowledge on Field Service Management

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