Contact us
Menu
Home » Your chain

'Power up your SAP chain'
Greater coherence and efficiency in Service & Asset Management

Many organisations are forced to make constant adjustments to their Service & Asset Management, leaving little scope for structural improvements. You may have modern systems and data, but these do not always integrate well, meaning that processes do not run as intended. Data is often the focus, but it mainly shows that something is going wrong, rather than why. The root cause usually lies in how processes are structured and how systems interact.

Where are the bottlenecks in your supply chain? Discover the junctions ↓
From data and maintenance to strategy and IT infrastructure

The chain where everything comes together

Service & Asset Management operates through a coherent chain of activities – such as analysis, planning, execution and management – which constantly interact with one another. What happens in one part of that chain has an impact on the rest. Errors or gaps in your data are immediately reflected in maintenance and execution. And anything that isn’t running optimally there affects your operations and leads to delays, errors or extra costs. If one component isn’t working properly, it impacts your planning, execution, costs and the lifespan of your assets.

Where in the supply chain the greatest impact lies

Within this chain, we can see that a great deal converges at a number of key points, and that it is here that the biggest bottlenecks – and therefore also the greatest risks – and opportunities for improvement lie in practice.

It is not a fixed model or a linear process, but rather recognisable points where processes, data and technology converge. Not every organisation will recognise all of them, but almost everyone will recognise one or more of these junctions.

Four key junctionsand a single IT foundation

Insight & guidance

You might already have data, but no clear picture to guide your decisions. Information is scattered across systems, departments or support tools such as Excel or Access, making it difficult to get an overview and stay in control.

Find out more about junction 1

Maintenance & predictability

Maintenance and disruptions demand constant attention. As a result, the focus shifts regularly, even though there are opportunities to create greater predictability and peace of mind.

Find out more about junction 2

Planning & implementation

Planning, capacity and execution must be continuously aligned. If these are better coordinated, operations will run more smoothly and there will be scope to work more efficiently.

Find out more about junction 3

Strategy & lifecycle

As you work towards building a future-proof organisation, your mission, objectives, strategy and tactics must remain consistently aligned. Ultimately, this creates a strong synergy.

Find out more about junction 4

IT as a foundationunderneath your chain

Beneath these nodes lies the IT infrastructure that connects everything. In the image above, this is represented by the horizontal cog at the bottom: the foundation that supports the rest of the chain.

A well-designed IT infrastructure ensures that processes, data and technology work together seamlessly. It not only provides operational stability, but also creates scope for innovation. As a result, new functionalities, integrations and innovations can be added more quickly and in a controlled manner, without disrupting the existing core systems. Platforms such as SAP BTP play a key role in this and make it possible to expand the landscape step by step and keep it future-proof.

Learn more about the fundamentals of IT

Download the process map and see where your process might be faltering. You don’t need to recognise everything; just one insight can make all the difference.

Download the process diagram:a practical overview of the supply chain

Download the process map and discover which SAP solutions fit within your service, asset and IT landscape. Can you identify one or more points where risks arise or where there is scope for improvement? And how robust is your IT infrastructure? The process map is a practical overview that provides insight and guidance.

Download the process diagram as a PDF

Where our peoplemake a difference

Achieving coherence starts with an understanding of how things work in practice.

  • Where are the gaps and blind spots in the chain?
  • Where do discrepancies arise between plan and execution?
  • Why are processes and systems not being used as intended?

The real challenge often lies at the intersection of business and IT. Processes are designed from an operational perspective, whilst systems and data do not always align seamlessly with them. It is precisely in this interaction that complexity arises, and with it the greatest opportunity for improvement.

By making this interconnection visible, we gain insight into how processes, data and technology actually interact. Based on that insight, the chain can be organised in a more targeted way and supported by an IT landscape that reinforces this interconnection.

In this way, together with our team, you lay a foundation in which processes, data and systems truly align. This interconnection brings greater peace of mind and enables you to make better-informed decisions

Webinar series: identify risks and opportunities for improvement

Can you identify one or more touchpoints where risks arise or where there is scope for improvement? Join our short webinar series and discover how the various touchpoints are interconnected and how they can either reinforce or hinder one another.

Watch the replay of all webinars

Bekijk ook

Junction 1: Insights & guidance