At the ‘Power up your SAP chain’ event, you’ll discover how successful organizations are strengthening their SAP chain with reliable data, smart processes and integrated systems.
You want to work towards a future-proof and sustainable organisation with assets that perform reliably and are ready for the future. Business objectives such as customer satisfaction, asset performance and employee satisfaction are becoming increasingly important. The insights gained from approaches such as AI or self-service not only help organizations achieve their objectives more quickly, but also provide valuable input for setting new organizational goals and refining strategies.
Strategic decisions regarding assets do not arise in isolation from day-to-day operations. They are shaped by what happens on a daily basis in terms of data, maintenance and service.
This issue therefore affects several departments within the organization:
You are faced with complex decisions regarding the life cycle of assets. Without a clear understanding of costs and performance, it is difficult to determine when maintenance is still cost-effective and when replacement becomes necessary.
You want satisfied customers and staff. One strategy for achieving this is to deliver and maintain high-quality, reliable assets. You currently lack the tactics to support this strategy.
You are trying to use data and systems to provide greater insight, but you find that operational information does not always translate into concrete actions or strategic decision-making.
By making targeted use of technologies such as AI, self-service and predictive maintenance, an approach is created in which operational improvements contribute directly to strategic organisational goals. As Krijn Verdaasdonk – Practice Lead, Service Portfolio – puts it:
“Ideally, throughout the asset lifecycle, you want to gather as much data as possible about the asset to ensure it performs as well as possible. Although investments are often linked to the start or end of the asset lifecycle, in practice they are primarily determined by what happens whilst the assets are in use. It is precisely during this operational phase that the information providing insight into performance, wear and tear, maintenance requirements and risks is generated. As assets age, maintenance costs and the likelihood of breakdowns increase, whilst replacement investments have a major impact on budgets and planning. Organizations are therefore constantly forced to make choices that have an immediate impact on costs, availability and risks.”
“Carrying out maintenance on assets provides valuable insights into performance, wear and tear, costs and customer satisfaction. These insights highlight where assets are under strain, where costs are rising and where service provision is falling short. As such, maintenance processes form an important basis for well-informed decisions on lifecycle management, investment and improvement. At the same time, service is increasingly evolving from a traditional cost centre into a source of value creation. Customer experience plays a central role in this: aspects such as the speed of service, the reliability of service delivery and the ease with which customers can submit reports and track their progress are becoming increasingly decisive for success. It is precisely these moments in the customer journey that reveal where friction arises and where optimization is possible. As a result, service insights are increasingly becoming direct input for strategic choices and future organizational goals.”
“As well as improving customer performance, higher staff satisfaction can also be one of the business objectives. In a market where technical staff are in short supply, modern tools and smart processes help to ease the workload on staff and enable them to work more efficiently. At the same time, this makes organizations more attractive to new generations of technicians, who expect to work with innovative technology and forward-looking working methods.”
“Based on your vision, you formulate objectives that lead to a strategy. By making targeted use of tactics such as AI, self-service and predictive maintenance within that strategy, organizations can achieve their objectives more quickly. Routine tasks are automated, response times are reduced, and customers receive faster and more consistent support. This creates scope to deploy service capacity more intelligently and relieve staff of repetitive tasks. The result is a scalable and future-proof service organization that operates more efficiently, can respond more quickly to changes, and better meets the expectations of customers and staff.
Would you like to explore this in more depth? At the ‘Power up your SAP chain’ event, you’ll discover how Twence brings together maintenance, adoption and technology, and how our experts translate the 9-phase model into practical SAP processes that are actually used.
Beneath these nodes lies the IT landscape that connects everything. For example, following the S/4HANA transition, many organisations struggle with challenges such as making the standard user-friendly, for instance through (Fiori) app development and extensions. Furthermore, flexibility often proves difficult to achieve: a cluttered core makes systems less manageable and limits their upgradeability. Systems also frequently fail to integrate sufficiently with one another, causing processes to slow down and making it increasingly difficult to implement changes.
This whitepaper shows how organizations can make the transition from a fragmented system landscape to a robust IT foundation for the supply chain. It focuses on how to achieve coherence between processes, data and technology within Service & Asset Management, with platforms such as SAP BTP playing a key role.
You want to ensure that your vision, business objectives, strategy and tactics are as closely aligned as possible, so that you can work towards a future-proof Service & Asset Management organisation.
With our expertise in Asset Management, service processes and SAP solutions, we support organizations in making well-informed decisions. This creates an approach in which strategy and operations continuously reinforce one another, and insights from practice directly contribute to achieving and refining organisational goals and strategy.
Next, we look at how it should work. We translate this into an SAP landscape that supports this coherence, enabling you to benefit from greater peace of mind and control.
Take a look at our products & areas of expertise:
From disjointed links to a robust SAP chain. Be inspired by real-life stories from organisations such as the Ministry of Defence, Twence and Croonwolter&dros, and discover how to create greater cohesion between processes, data and systems.
