Ideo offers a large variety of products and solutions in order to ensure that our clients achieve maximal business value. We utilise very reliant SAP software to bring this about.
Increasing customer experience is important for customer loyalty. In today's online economy, your technician is often the only person your customer has contact with, which strongly impacts your branding. Excelling in customer experience, on one hand, ensures high customer satisfaction, but, on the other hand, when the customer experiences a service negatively, switching to a competitor becomes a reality. Ideo helps you to exceed customer expectations with the right IT tooling.
More info"Eliminate repetitive and monotonous work. And increase work motivation by doing more intelligent work." That is the purpose of Artificial Intelligence. SAP supports this technology and applies it in its applications.
More infoBy means of smart glasses, a fellow technician can monitor your work or extra digital information can be projected into the field of view. With the Augmented Reality (AR) solution from Fieldbit, SAP data can be displayed via smart glasses, making analyses and problem-solving faster.
More infoThe customer is king. Ideo ensures that you get the most out of customer contact moments and that positive experiences in the customer journey are increased. The ultimate effect is an improvement of the Customer Lifetime Value.
More infoSome problems require a service technician to go to the customer. Ideo can help you to equip the technician in such a way that he/she only has to visit once and that as little time as possible is spent with the customer. The goal is to increase your first-time-fix rate.
More infoIdeo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.
More infoTo further distinguish yourself within service management, we advise you to take a step towards becoming an intelligent company. Because business models are changing faster than ever, waiting is not an option.
More infoBy equipping technical assets with sensors, the asset will tell you what condition it is in. This allows you to take appropriate action that is not too early and not too late. SAP IoT ensures that smart assets talk to the ERP system.
More infoThe administrative burden for the service technician must be as low as possible, and at the same time, the customer’s problem must be resolved quickly. That’s why Ideo considers a mobile device a "must-have" for every technician. This means they have access to the correct customer information wherever they go.
More infoVoor een efficiënte inzet van servicemonteurs, moeten vaardigheden en beschikbaarheid goed worden verdeeld over het uit te voeren werk, waarbij reistijd wordt geminimaliseerd. Ideo adviseert daarom planningstools. Op deze wijze wordt plannen eenvoudig en worden waardevolle servicemonteurs optimaal ingezet.
More infoSAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.
More infoHaving easy access to asset information and activities at all locations is required these days. SAP Asset Manager is the application that makes information available to all mobile users.
More infoWith SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.
More infoSAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.
More infoThe backbone of the service process is the order. Ideo stands for a seamlessly integrated order process from an ERP perspective. The advantage is that this helps solve the customer’s problem as effectively as possible.
More infoImproving the performance of your technical assets requires you to implement smart asset management. Ideo ensures the introduction of asset management by providing the best IT tools. As a result, your assets receive the right maintenance at the right time.
More info"Eliminate repetitive and monotonous work. And increase work motivation by doing more intelligent work." That is the purpose of Artificial Intelligence. SAP supports this technology and applies it in its applications.
More infoBy means of smart glasses, a fellow technician can monitor your work or extra digital information can be projected into the field of view. With the Augmented Reality (AR) solution from Fieldbit, SAP data can be displayed via smart glasses, making analyses and problem-solving faster.
More infoContact moments with customers must be concrete and efficient for a good customer experience. The Document Composer automatically takes care of customer-specific correspondence in your business process.
More infoIdeo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.
More infoThe need for additional asset information based on process information, digital documents and drawings is increasing. The Ideo digital dossier solution based on XFT technology automates this process for you.
More infoWould you like to gain even more insight into your technical assets? Ideo will then advise you on intelligent asset management. This stimulates further collaboration in the supply chain, enforces maintenance strategies and tracks assets in real-time (digital twin).
More infoThe ultimate step to differentiate yourself in the world of asset management is the step towards intelligent enterprise. Ideo advises on how to take these first steps. Because business models are changing faster than ever, waiting is not an option.
More infoBy equipping technical assets with sensors, the asset will tell you what condition it is in. This allows you to take appropriate action that is not too early and not too late. SAP IoT ensures that smart assets talk to the ERP system.
More infoThe first step for asset management is to realise complete and reliable asset information. Ideo provides a 360 view of your assets and a solid master data governance to guarantee their reliability. A good start is an asset cockpit in which the data is clean and up to date.
More infoFor the efficient deployment of technicians, it is important that skills and availability are well distributed across the work to be performed. Ideo therefore recommends the use of a graphic digital planning board. This way, planning becomes a piece of cake and critical resources are optimally deployed.
More infoSAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.
More infoPutting the technical asset first is part of the vision of asset management. SAP Asset Central makes this idea a reality for you.
More infoAsset data is better and more complete when the involved parties within and outside the company share information. The SAP Asset Intelligence Network enables connection with all parties for asset data
More infoHaving easy access to asset information and activities at all locations is required these days. SAP Asset Manager is the application that makes information available to all mobile users.
More infoBefore the maintenance phase of an asset starts, it must first be determined whether and which maintenance is most suitable for an asset. SAP Asset Strategy and Performance helps determine the right asset strategy through various types of assessments.
More infoReliable asset data is crucial for making the right decisions. SAP Master Data Governance with Utopia supports management processes to guarantee the data quality of assets.
More infoSAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.
More infoReal-time information from technical assets paves the way to predictive maintenance. SAP Predictive Maintenance & Service creates a connection with the sensor layer and thus creates your digital twin.
More infoMore efficiency and speed in the processing of purchase invoices. SAP Invoice Manager automates invoice matching for you, eliminating tedious work for your employees.
More infoA solid backbone is required for the carrying capacity of all operational asset processes. Ideo stands for a seamlessly integrated work order process. Only then can an efficient process be realised and operational excellence be guaranteed.
More infoDo you want to improve employee effectiveness and internal client satisfaction? Make informed choices thanks to direct insight into all relevant data on planboard.
More infoIdeo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.
More infoWith SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.
More infoSAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.
More infoDo you also want to have information and processes at your disposal while on route? With SAP Mobility you can safely access both any time anywhere.
More infoIdeo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.
More infoSAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.
More infoWith SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.
More infoSAP Fiori is SAP’s suite containing numerous mobile apps. At this moment in time the SAP Fiori suite contains more than 100 standard apps for service and maintenance processes.
More infoDigital worlds come together when business information from SAP ERP systems is combined with digital document management systems. This way decisions can be made better, quicker, and easier.
More infoAll the information on a technical asset together in one place; from start to finish. In order to operate cost effectively, it is necessary to know the state of an asset at any given time. One way of realising this is digital documentation. With Asset Life Cycle dossier by Ideo you can keep your eye on the big picture, from Design till the Decommission phase.
More infoBusiness partners are important in the current business world. Whether that partner is a supplier, client, tenant, or collaboration partner, a transparent overview of relevant data is necessary to build and maintain a successful relationship. Ideo’s Business Partner dossier supports you in achieving this.
More infoContact moments with customers must be concrete and efficient for a good customer experience. The Document Composer automatically takes care of customer-specific correspondence in your business process.
More infoThe need for additional asset information based on process information, digital documents and drawings is increasing. The Ideo digital dossier solution based on XFT technology automates this process for you.
More infoSAP Document Management System allows you to manage your documents in a structured manner. This way you can always and quickly access the correct documents, which saves you a lot of time and increases quality.
More infoMore efficiency and speed in the processing of purchase invoices. SAP Invoice Manager automates invoice matching for you, eliminating tedious work for your employees.
More infoChoosing Ideo’s branch specific solutions means choosing a tried and true solution with a quick implementation time.
More infoOur Business Consultants dedicate themselves to improve and change projects within your organisation. We have an experience-based process knowledge of service and asset management allowing us to advise, support and train your organisation.
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