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Service Management

Increasing customer experience is important for customer loyalty. In today's online economy, your technician is often the only person your customer has contact with, which strongly impacts your branding. Excelling in customer experience, on one hand, ensures high customer satisfaction, but, on the other hand, when the customer experiences a service negatively, switching to a competitor becomes a reality. Ideo helps you to exceed customer expectations with the right IT tooling.

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Artificial Intelligence (AI)

"Eliminate repetitive and monotonous work. And increase work motivation by doing more intelligent work." That is the purpose of Artificial Intelligence. SAP supports this technology and applies it in its applications.

Augmented and Virtual Reality with Fieldbit

By means of smart glasses, a fellow technician can monitor your work or extra digital information can be projected into the field of view. With the Augmented Reality (AR) solution from Fieldbit, SAP data can be displayed via smart glasses, making analyses and problem-solving faster.

Customer Service

The customer is king. Ideo ensures that you get the most out of customer contact moments and that positive experiences in the customer journey are increased. The ultimate effect is an improvement of the Customer Lifetime Value.

Field Service Management

Some problems require a service technician to go to the customer. Ideo can help you to equip the technician in such a way that he/she only has to visit once and that as little time as possible is spent with the customer. The goal is to increase your first-time-fix rate.

Ideo Appointment Booking

Ideo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.

Intelligent Technology

To further distinguish yourself within service management, we advise you to take a step towards becoming an intelligent company. Because business models are changing faster than ever, waiting is not an option.

Internet-of-Things (IoT)

By equipping technical assets with sensors, the asset will tell you what condition it is in. This allows you to take appropriate action that is not too early and not too late. SAP IoT ensures that smart assets talk to the ERP system.

Mobility

The administrative burden for the service technician must be as low as possible, and at the same time, the customer’s problem must be resolved quickly. That’s why Ideo considers a mobile device a "must-have" for every technician. This means they have access to the correct customer information wherever they go.

Resource Scheduling

Voor een efficiënte inzet van servicemonteurs, moeten vaardigheden en beschikbaarheid goed worden verdeeld over het uit te voeren werk, waarbij reistijd wordt geminimaliseerd. Ideo adviseert daarom planningstools. Op deze wijze wordt plannen eenvoudig en worden waardevolle servicemonteurs optimaal ingezet.

SAM Smart Asset Management

SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.

SAP Asset Manager

Having easy access to asset information and activities at all locations is required these days. SAP Asset Manager is the application that makes information available to all mobile users.

SAP Field Service Management (FSM)

With SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.

SAP Multi Resource Scheduling (MRS)

SAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.

Serviceorder Management

The backbone of the service process is the order. Ideo stands for a seamlessly integrated order process from an ERP perspective. The advantage is that this helps solve the customer’s problem as effectively as possible.

Other Service Management producten can be found under Planning
Other Service Management products can be found under Mobility
Other Service Management products can be found under Document Management

Asset Management

Improving the performance of your technical assets requires you to implement smart asset management. Ideo ensures the introduction of asset management by providing the best IT tools. As a result, your assets receive the right maintenance at the right time.

More info

Artificial Intelligence (AI)

"Eliminate repetitive and monotonous work. And increase work motivation by doing more intelligent work." That is the purpose of Artificial Intelligence. SAP supports this technology and applies it in its applications.

Augmented and Virtual Reality with Fieldbit

By means of smart glasses, a fellow technician can monitor your work or extra digital information can be projected into the field of view. With the Augmented Reality (AR) solution from Fieldbit, SAP data can be displayed via smart glasses, making analyses and problem-solving faster.

Easily generate your Word documents based on SAP data

Contact moments with customers must be concrete and efficient for a good customer experience. The Document Composer automatically takes care of customer-specific correspondence in your business process.

Ideo Mobile Service & Asset Management

Ideo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.

Ideo’s Digital Dossiers and Documents Solution

The need for additional asset information based on process information, digital documents and drawings is increasing. The Ideo digital dossier solution based on XFT technology automates this process for you.

Intelligent Asset Management

Would you like to gain even more insight into your technical assets? Ideo will then advise you on intelligent asset management. This stimulates further collaboration in the supply chain, enforces maintenance strategies and tracks assets in real-time (digital twin).

Intelligent Technology

The ultimate step to differentiate yourself in the world of asset management is the step towards intelligent enterprise. Ideo advises on how to take these first steps. Because business models are changing faster than ever, waiting is not an option.

Internet-of-Things (IoT)

By equipping technical assets with sensors, the asset will tell you what condition it is in. This allows you to take appropriate action that is not too early and not too late. SAP IoT ensures that smart assets talk to the ERP system.

Master Data

The first step for asset management is to realise complete and reliable asset information. Ideo provides a 360 view of your assets and a solid master data governance to guarantee their reliability. A good start is an asset cockpit in which the data is clean and up to date.

Resource Scheduling

For the efficient deployment of technicians, it is important that skills and availability are well distributed across the work to be performed. Ideo therefore recommends the use of a graphic digital planning board. This way, planning becomes a piece of cake and critical resources are optimally deployed.

SAM Smart Asset Management

SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.

SAP Asset Central

Putting the technical asset first is part of the vision of asset management. SAP Asset Central makes this idea a reality for you.

SAP Asset Intelligence Network (AIN)

Asset data is better and more complete when the involved parties within and outside the company share information. The SAP Asset Intelligence Network enables connection with all parties for asset data

SAP Asset Manager

Having easy access to asset information and activities at all locations is required these days. SAP Asset Manager is the application that makes information available to all mobile users.

SAP Asset Strategy en Performance Management (ASPM)

Before the maintenance phase of an asset starts, it must first be determined whether and which maintenance is most suitable for an asset. SAP Asset Strategy and Performance helps determine the right asset strategy through various types of assessments.

SAP Masterdata Governance (MDG) with Utopia

Reliable asset data is crucial for making the right decisions. SAP Master Data Governance with Utopia supports management processes to guarantee the data quality of assets.

SAP Multi Resource Scheduling (MRS)

SAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.

SAP Predictive Maintenance & Service (PdMS)

Real-time information from technical assets paves the way to predictive maintenance. SAP Predictive Maintenance & Service creates a connection with the sensor layer and thus creates your digital twin.

Save money while paying invoices

More efficiency and speed in the processing of purchase invoices. SAP Invoice Manager automates invoice matching for you, eliminating tedious work for your employees.

Werkorder Management

A solid backbone is required for the carrying capacity of all operational asset processes. Ideo stands for a seamlessly integrated work order process. Only then can an efficient process be realised and operational excellence be guaranteed.

Other Asset Management producten can be found under Planning
Other Asset Management products can be found under Mobility
Other Asset Management products can be found under Document Management

Planning

Do you want to improve employee effectiveness and internal client satisfaction? Make informed choices thanks to direct insight into all relevant data on planboard.

More info

Ideo Appointment Booking

Ideo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.

SAP Field Service Management (FSM)

With SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.

SAP Multi Resource Scheduling (MRS)

SAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.

Mobility

Do you also want to have information and processes at your disposal while on route? With SAP Mobility you can safely access both any time anywhere.

More info

Ideo Mobile Service & Asset Management

Ideo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.

SAM Smart Asset Management

SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.

SAP Field Service Management (FSM)

With SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.

SAP Fiori

SAP Fiori is SAP’s suite containing numerous mobile apps. At this moment in time the SAP Fiori suite contains more than 100 standard apps for service and maintenance processes.

Document Management

Digital worlds come together when business information from SAP ERP systems is combined with digital document management systems. This way decisions can be made better, quicker, and easier.

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Asset Life Cycle Records

All the information on a technical asset together in one place; from start to finish. In order to operate cost effectively, it is necessary to know the state of an asset at any given time. One way of realising this is digital documentation. With Asset Life Cycle dossier by Ideo you can keep your eye on the big picture, from Design till the Decommission phase.

Business Partner Records

Business partners are important in the current business world. Whether that partner is a supplier, client, tenant, or collaboration partner, a transparent overview of relevant data is necessary to build and maintain a successful relationship. Ideo’s Business Partner dossier supports you in achieving this.

Easily generate your Word documents based on SAP data

Contact moments with customers must be concrete and efficient for a good customer experience. The Document Composer automatically takes care of customer-specific correspondence in your business process.

Ideo’s Digital Dossiers and Documents Solution

The need for additional asset information based on process information, digital documents and drawings is increasing. The Ideo digital dossier solution based on XFT technology automates this process for you.

SAP Document Management System

SAP Document Management System allows you to manage your documents in a structured manner. This way you can always and quickly access the correct documents, which saves you a lot of time and increases quality.

Save money while paying invoices

More efficiency and speed in the processing of purchase invoices. SAP Invoice Manager automates invoice matching for you, eliminating tedious work for your employees.

Branche solutions

Choosing Ideo’s branch specific solutions means choosing a tried and true solution with a quick implementation time.

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Business Consultancy

Our Business Consultants dedicate themselves to improve and change projects within your organisation. We have an experience-based process knowledge of service and asset management allowing us to advise, support and train your organisation.

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What others say about Ideo

“The mobile sollutions provide a real-time availability of activity information in SAP, which means that all decisions are based on current data.”

Waterleiding Maatschappij Limburg (WML)

“The inspectors can carry out their activities more simply on their mobile devices and can send any gathered inspection data directly to the SAP back-end system.”

Brabant Water

“Twence won a Silver Award in the category Rapid Delivery. Ideo successfully implemented the report portal during this project.”

Twence

“Optimally utilising inhouse mechanics leads to great client satisfaction and saves in costs.”

Mammoet

“SAP MRS makes it possible to manage and realise a long term planning. A number of SAP products were utilised to realise the desired functionality of the deployment planning.”

Tata Steel

“The combined sollution of Ctac and Ideo allows housing corporations to carry out both planned and unplanned maintenance processes and rental mutations completely mobile.”

Maasdelta Groep

“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”

DELTA

“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”

RDW

“CareCTRL by Pinkroccade Healthcare, partner to Ideo, is a custom-made product for the Dutch healthcare system and seamlessly connects with modern processes and practices.”

Amphia Hospital

“By the new work order management 180 mechanics are much more effective and data quality goes up.”

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Vitens | Mobile App

“The introduction of CareCTRL means that the quality and efficiency of business conduct is better secured. Considerable savings are expected on purchase and logistics.”

GGZ-organisation Vincent van Gogh

“Together with the mobile maintenance solution Ideo Mobile Quality Management, MQM in short, it is possible to carry out structured mobile inspections, to register maintenance data in the field, and to digitalise work folders in SAP.”

Strukton Rail

“Presently, even more efficient maintenance with planning tool SAP MRS.”

Lamb Weston

“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”

Philips Healthcare

“The excellent collaboration between Ideo and Alliander’s business and functional experts is the reason this project was realised on time and within budget.”

Alliander | Digital surveying

“Measurements specialists from Alliander work more efficiently using MQM. The digitalisaton of the calibration process makes a paper administration obsolete and improves quality.”

Alliander | Digitalisation calibration process

“The digitalisation means contractors are brought up to speed more quickly in case of deviations in quality.”

Alliander | Digitalising inspections

“The utilisation of SAP MRS and Ideo’s Mobile Work Management makes that work processes can be carried out more efficiently, which saves costs.”

BAM Materials

“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”

Vitens I Ideo mobile forms

“This project once again brings to the forefront that due attention to the right details at the proper time ensures a successful implementation.”

Ardagh Glass

“AMC saves valuable time as employees can access a digital worksheet on their iPad, iPad mini or iPhone which is directly linked to planning with SAP MRS.”

AMC

“Pidpa supports its external employees with the mobile solution Ideo Mobile Service and Asset management.”

Pidpa

“Bosch Thermo technology Belgium analyses its processes and sets requirements on using Ideo business consultancy.”

Bosch Thermotechnologie Belgium

“This application has been equiped with only minimal configurations and adjustments to support the entire rental mutation inspection process making typing written tickets a thing of the past.”

WonenBreburg

“The planning is complete and has become clear with the deployment of SAP MRS.”

KU Leuven

“The client receives better service due to improved communication between the technical specialist and front desk.”

Plantin and Tetterode

“SAP MRS offers RET real-time insight into the availability of personnel, planned assignments, one clear-cut way of working, and one central place for registration.”

RET

“The highest standards in the fields of safety, reliability, efficiency, and durability when planning our employees.”

Dutch Gasunie

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