The administrative burden for the technician must be as low as possible, and at the same time, maintenance must be carried out quickly and effectively. That’s why Ideo believes that every technician should be equipped with a smartphone or tablet. This way they have access to the correct asset information no matter where they are.
Focus on "the work to be done" through the digital workplace
A technician should return as few times as possible for the same problem. And the problem also needs to be fixed as soon as possible. In other words, a high first-time-fix rate and a low mean-time-to-repair rate. To achieve this, he/she must have good asset and order information in the field. How do you get that?
The digital workplace of a technician consists of a smartphone, tablet or laptop on which he/she has a number of things at their disposal: a work order list, asset information, order details, required spare parts, geographic map material, digital manuals and drawings.
With the limited available resources, it is important that your technicians can do good and fast paperwork, so that they focus on solving the malfunction and carrying out maintenance. The right mobile app supports your employees in quickly reporting the work done, materials used, hours worked and inspection results.
In our opinion, the mobile solution for technicians should be user-friendly and intuitive. Ideo has been implementing mobile solutions since its emergence in the field of maintenance (2003). We are the mobile experts who know exactly which mobile solution is most suitable for you.
Having easy access to asset information and activities at all locations is required these days. SAP Asset Manager is the application that makes information available to all mobile users.
More infoSAM Smart Asset Management is de razendsnelle hulp die beschikbaar is als offline mobiele service- en onderhoudsapp en werkt op ieder gewenst device.
More infoIdeo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.
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