Do you also want to have information and processes at your disposal while on route? With SAP Mobility you can safely access both any time anywhere.
The job description for mechanics and external employees has been subjected to a lot of change. From an executor who went door to door to carry out service requests to a company ambassador reaching out to clients pro-actively about ending maintenance contracts and interesting offers. Thanks to Ideo’s Mobility the external employee has more autonomy in planning their activities. There are also changes for the mechanic who aside from repairs in the plant can now improve the data quality of assets and carry out inspections more quickly with a mobile solution.
Over the past years Ideo has successfully optimised service and maintenance processes by utilising mobile applications for many clients in many different branches. Choosing the correct mobile solution yields a lot of value within the organisation. An employee works better and more efficiently when the latest and most relevant information is accessible in the field. Based on an extensive portfolio and knowledge of the best practices Ideo always provides a fitting solution for a specific situation.
The mobile solution from the Mobility portfolio is very advantageous for multiple target groups. The mechanic has an overview of current asset data on site and this increases productivity. External employee planning is optimised and invoices for instance can be send out more quickly. Ideo’s Mobility products are free-standing products supplementing standard SAP products. They are always based on robust SAP technology which means time consuming and expensive interfaces are obsolete. The products integrate seamlessly and work can commence quickly and efficiently.
All services and products supplied by Ideo are specifically targeted to service and maintenance processes. For a quick and successful implementation we offer Consultancy & Support.
Maak met de FSM 360 Solution Packages van Ideo snel en optimaal gebruik van de standaard SAP Field Service Management oplossing. Afgestemd op uw wensen. Onze packages zijn speciaal geconfigureerd voor klantgerichte of juist meer asset gedreven organisaties.More info
Met SAP Field Service Management (SAP FSM) worden uw service- en onderhoudsprocessen efficiënter en wordt uw klanttevredenheid verhoogd. SAP Field Service Management is het all-in-one platform voor service waarin zowel intake, planning als mobiele afhandeling ondersteund wordt.More info
Ideo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.More info
SAM Smart Asset Management is a rapid tool available as offline mobile service and maintenance app and runs on any desired device.More info
“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”
“By the new work order management 180 mechanics are much more effective and data quality goes up.”Play video
Vitens | Mobile App
“The digitalisation means contractors are brought up to speed more quickly in case of deviations in quality.”
Alliander | Digitalising inspections
“The excellent collaboration between Ideo and Alliander’s business and functional experts is the reason this project was realised on time and within budget.”
Alliander | Digital surveying
“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”
“The utilisation of SAP MRS and Ideo’s Mobile Work Management makes that work processes can be carried out more efficiently, which saves costs.”
“Measurements specialists from Alliander work more efficiently using MQM. The digitalisaton of the calibration process makes a paper administration obsolete and improves quality.”
Alliander | Digitalisation calibration process
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms
“Together with the mobile maintenance solution Ideo Mobile Quality Management, MQM in short, it is possible to carry out structured mobile inspections, to register maintenance data in the field, and to digitalise work folders in SAP.”
“The client receives better service due to improved communication between the technical specialist and front desk.”
Plantin and Tetterode
“The mobile sollutions provide a real-time availability of activity information in SAP, which means that all decisions are based on current data.”
Waterleiding Maatschappij Limburg (WML)
“This project once again brings to the forefront that due attention to the right details at the proper time ensures a successful implementation.”
“Twence won a Silver Award in the category Rapid Delivery. Ideo successfully implemented the report portal during this project.”