The administrative burden for the service technician must be as low as possible, and at the same time, the customer’s problem must be resolved quickly. That’s why Ideo considers a mobile device a "must-have" for every technician. This means they have access to the correct customer information wherever they go.
The digital workplace in the field
A service technician must return as few times as possible for the same problem in order to keep the customer satisfied. To do this, he/she must have access to all customer information while in the field. This is possible by means of a good digital workplace. But what is that then?
The digital workplace of a technician usually consists of a smartphone, tablet or laptop on which they have all the necessary information at their disposal. This includes things like the service order list, customer and asset information, order details, required spare parts, geographic map material, digital manuals and technical drawings.
With limited available resources, it is important that your technicians can complete their administrative tasks well and quickly, so that they can focus on solving the malfunction and carrying out maintenance. The right mobile app helps your employees quickly report, for example, the work performed, the materials used, the hours worked and inspection results.
In our opinion, the mobile solution for the technician should be user-friendly and intuitive. Ideo has been implementing mobile solutions since its emergence within the service domain (2003). We are the mobile experts who know exactly which mobile solution is right for you.
Maak met de FSM 360 Solution Packages van Ideo snel en optimaal gebruik van de standaard SAP Field Service Management oplossing. Afgestemd op uw wensen. Onze packages zijn speciaal geconfigureerd voor klantgerichte of juist meer asset gedreven organisaties.More info
Met SAP Field Service Management (SAP FSM) worden uw service- en onderhoudsprocessen efficiënter en wordt uw klanttevredenheid verhoogd. SAP Field Service Management is het all-in-one platform voor service waarin zowel intake, planning als mobiele afhandeling ondersteund wordt.More info
SAM Smart Asset Management is de razendsnelle hulp die beschikbaar is als offline mobiele service- en onderhoudsapp en werkt op ieder gewenst device. Met SAM krijgen uw technici een assistent die gebruikersvriendelijk is en snel hulp biedt waar dat nodig is. SAM ondersteunt ze op een slimme en uiterst efficiënte manier bij het uitvoeren en registreren van hun werkzaamheden. SAM helpt, altijd en overal!More info
Ideo Mobile Service and Asset Management, MSA in short, is the mobile application for your external employees to carry out all daily activities. Ideo MSA completely integrates with your SAP service and maintenance process. This application is always available and automatically adjusts itself to the work process, such as inspection, maintenance, malfunctions, etc.More info
“The mobile sollutions provide a real-time availability of activity information in SAP, which means that all decisions are based on current data.”
Waterleiding Maatschappij Limburg (WML)
“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”
“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”
“The excellent collaboration between Ideo and Alliander’s business and functional experts is the reason this project was realised on time and within budget.”
Alliander | Digital surveying
“Pidpa supports its external employees with the mobile solution Ideo Mobile Service and Asset management.”
“Together with the mobile maintenance solution Ideo Mobile Quality Management, MQM in short, it is possible to carry out structured mobile inspections, to register maintenance data in the field, and to digitalise work folders in SAP.”
“This project once again brings to the forefront that due attention to the right details at the proper time ensures a successful implementation.”
“The digitalisation means contractors are brought up to speed more quickly in case of deviations in quality.”
Alliander | Digitalising inspections
“Measurements specialists from Alliander work more efficiently using MQM. The digitalisaton of the calibration process makes a paper administration obsolete and improves quality.”
Alliander | Digitalisation calibration process
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms
“By the new work order management 180 mechanics are much more effective and data quality goes up.”Play video
Vitens | Mobile App
“Twence won a Silver Award in the category Rapid Delivery. Ideo successfully implemented the report portal during this project.”
“The client receives better service due to improved communication between the technical specialist and front desk.”
Plantin and Tetterode