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A service technician must return as few times as possible for the same problem in order to keep the customer satisfied. To do this, he/she must have access to all customer information while in the field. This is possible by means of a good digital workplace. But what is that then?

The digital workplace

The digital workplace of a technician usually consists of a smartphone, tablet or laptop on which they have all the necessary information at their disposal. This includes things like the service order list, customer and asset information, order details, required spare parts, geographic map material, digital manuals and technical drawings.

Fast and efficient administration

With limited available resources, it is important that your technicians can complete their administrative tasks well and quickly, so that they can focus on solving the malfunction and carrying out maintenance. The right mobile app helps your employees quickly report, for example, the work performed, the materials used, the hours worked and inspection results.

Ideo supplies

Ideo for a happy service technician

In our opinion, the mobile solution for the technician should be user-friendly and intuitive. Ideo has been implementing mobile solutions since its emergence within the service domain (2003). We are the mobile experts who know exactly which mobile solution is right for you.

Advantages / highlighted

  • Reduction of administrative pressure
  • Motivated service technicians
  • High first-time-fix rate

 Users

  • Mechanics
  • Technicians
  • Supervisors
  • Inspectors

All our Mobility sollutions

What others say about Ideo

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