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Work Preparation

Preparing a service or maintenance order is precision work. Every detail matters when assessing urgency, reserving materials, aligning schedules, and assigning the right technician. In service- and asset-intensive industries such as manufacturing, technical service providers, utilities, and infrastructure projects, the quality of work preparation directly determines lead times, safety, and costs. In practice, however, reality is often more complex. Information is fragmented, priorities change, and different teams may work in silos. Delays or errors inevitably lead to unnecessary costs.

The power of digitization

In sectors with critical assets (such as turbines, pumping systems, production lines, or high-voltage installations) poor work preparation can even result in additional downtime, safety risks, or rework.

Digitization brings peace of mind and predictability. IT supports work preparation through automated prioritization, complete case and job documentation, and insight into the availability of materials and personnel. As a result, work preparation becomes faster and more consistent, forming a solid and reliable foundation for flawless execution.

Many organizations recognize challenges such as:

delays in planning due to incomplete or fragmented asset information;
materials or spare parts that aren’t available on time;
dependence on local knowledge or experienced planners;
last-minute changes that lead to inefficiencies or downtime;
lack of real-time insight into technician and resource capacity.

Our solutions

By centrally connecting processes and data, work preparation becomes predictable, scalable, and less dependent on individual knowledge.

Explore the solutions that support this approach:

SAP Service Cloud

SAP S/4 Service

SAP Field Service Management (SAP FSM)

SAP S/4HANA Asset Management for Resource Scheduling (SAP RSH)

SAP Service & Asset Manager (SSAM)

SAP Asset Performance Management (SAP APM)

Our services

Our services are always centered around one mission: helping organizations and their people grow further in their technical environment. We draw energy not only from systems, but especially from teams that are getting stronger in their day-to-day work. In sectors where processes run 24/7 or maintenance must be carried out within tight time frames, continuous support is essential to ensure continuity.

We offer the following services:

SAP Licence Service

What licenses do you need for your planned growth? As a strategic SAP partner, we offer honest, future-oriented advice about the licenses you need.

SAP Consultancy

With our quick scan, we provide clear insight into existing processes and identify opportunities for improvement. Based on these findings, we support organizations with targeted process optimization, enabling workflows to be structured more efficiently. Through SAP integrations, we ensure seamless connectivity between SAP and other systems. This results in a future-proof environment in which service and maintenance processes operate reliably and efficiently.

SAP Support

Your system always works optimally with our SAP support. We support you reactively, as well as proactively.

For these companies, we apply our expertise

Curious about how we work?

Read a selection of our cases and get a sense of the impact our people and SAP solutions make across different industries.

Aspen

Kiremko

Shin-Etsu

Mammoet

Vitens

10% increase in efficiency through trinity: optimization of preventive maintenance, SAP MRS, and SSAM

Read this interview with Theo Drost, former business process lead at Aspen, to find out how Aspen Oss increased its efficiency by 10% with its approach and focus.

The technicians now have more live communication options, and the quality of administration is increasing.

Kiremko professionalized their international service process with SAP FSM. Work planners, mechanics and customers of Kiremko now benefit from the solution.

300% more efficiency through SAP FSM optimization

Read this interview with Remco Petit Van der Walle to learn how Shin-Etsu digitized operator rounds with SAP FSM and how this led to a 300% increase in efficiency.

Clear agreements, good communication and adjustments ensured that the project was completed on time, within budget and with very good quality.

Optimally deploying Mammoet’s own technicians leads to great customer satisfaction and cost savings.

The new work order management makes the 180 technicians much more effective and data quality increases.

Ideo implements a new work order management system at Vitens Netbeheer & Levering.