Do you want to improve employee effectiveness and internal client satisfaction? Make informed choices thanks to direct insight into all relevant data on planboard.
Optimising and automatising the planning processes is a requirement whether it is used to make a planning for 10 or 10,000 employees. In the service domain it yields an optimal service, more profit, and increased client satisfaction. In the domain of maintenance the utilisation of the correct planning solution means a shorter downtime and a long term overview.
Ideo helps you increase employee productivity or improve your organisation’s service. We offer a fitting planning solution for every organisation, which seamlessly integrates with SAP ERP or SAP CRM.
All services and products supplied by Ideo are specifically targeted to service and maintenance processes. For a quick and successful implementation we offer Consultancy & Support.
Use the FSM 360 Solution Packages from Ideo to make quick and optimal use of the standard SAP Field Service Management solution. Fully tailored to your needs, our packages are specially configured for customer-oriented or more asset-driven organisations.More info
With SAP Field Service Management (SAP FSM), your service and maintenance processes become more efficient and your customer satisfaction is increased. SAP Field Service Management is the all-in-one platform for service that supports intake, planning and mobile handling.More info
Ideo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.More info
SAP Multi Resource Scheduling (MRS) makes your service and maintenance processes even more efficient. SAP MRS is fully integrated with SAP and gives you complete control over your planning. This increases the productivity of your employees and improves your organizations services.More info
“SAP MRS makes it possible to manage and realise a long term planning. A number of SAP products were utilised to realise the desired functionality of the deployment planning.”
“Optimally utilising inhouse mechanics leads to great client satisfaction and saves in costs.”
“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”
“SAP MRS offers RET real-time insight into the availability of personnel, planned assignments, one clear-cut way of working, and one central place for registration.”
“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”
“The inspectors can carry out their activities more simply on their mobile devices and can send any gathered inspection data directly to the SAP back-end system.”
“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”