Do you want to improve employee effectiveness and internal client satisfaction? Make informed choices thanks to direct insight into all relevant data on planboard.
Optimising and automatising the planning processes is a requirement whether it is used to make a planning for 10 or 10,000 employees. In the service domain it yields an optimal service, more profit, and increased client satisfaction. In the domain of maintenance the utilisation of the correct planning solution means a shorter downtime and a long term overview.
Ideo helps you increase employee productivity or improve your organisation’s service. We offer a fitting planning solution for every organisation, which seamlessly integrates with SAP ERP or SAP CRM.
All services and products supplied by Ideo are specifically targeted to service and maintenance processes. For a quick and successful implementation we offer Consultancy & Support.
Maak met de FSM 360 Solution Packages van Ideo snel en optimaal gebruik van de standaard SAP Field Service Management oplossing. Afgestemd op uw wensen. Onze packages zijn speciaal geconfigureerd voor klantgerichte of juist meer asset gedreven organisaties.More info
Met SAP Field Service Management (SAP FSM) worden uw service- en onderhoudsprocessen efficiënter en wordt uw klanttevredenheid verhoogd. SAP Field Service Management is het all-in-one platform voor service waarin zowel intake, planning als mobiele afhandeling ondersteund wordt.More info
Ideo Appointment Booking takes care of comprehensive work preparation and planning. A timeslot can directly be selected in which an appointment with the client can be confirmed. Your schedule is always up to date.More info
Met SAP Multi Resource Scheduling (MRS) worden uw service- en onderhoudsprocessen nog efficiënter. SAP MRS is volledig geïntegreerd met SAP en biedt grip op de planning. De productiviteit van uw medewerkers wordt verhoogd en de dienstverlening van uw organisatie verbeterd.More info
“SAP MRS makes it possible to manage and realise a long term planning. A number of SAP products were utilised to realise the desired functionality of the deployment planning.”
“Optimally utilising inhouse mechanics leads to great client satisfaction and saves in costs.”
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms
“The inspectors can carry out their activities more simply on their mobile devices and can send any gathered inspection data directly to the SAP back-end system.”
“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”
“The worldwide introduction of a new mobile application requires project employees to have exceptional communicative skills during the preparation and execution. In this project Ideo set up a Proof of Concept, PoC in short.”
“Every department can have its own profile to ensure that the correct data is available to a planner and he/she receives an alert when planning rules are being violated.”