These days clients expect increasing levels of service from organisations. Surpass their expectations by using SAP Service Management.
The rise of the Internet and an online client environment has heightened the client’s expectations of service. The times when clients were satisfied getting an appointment planned at a random time of day is over. People expect appointments within a timeslot of two hours, the opportunity to plan these appointments themselves online, and a text-message when the mechanic is on route. Even when people contact a company by telephone they expect to be given a concrete appointment immediately.
Service organisations increasingly deliver the crucial distinguishing factor in an organisation. Correctly accommodating these important processes within SAP means that these increasing service expectations can be met.
Ideo offers multiple products within Service Management. We offer standard SAP products, but also SAP complementary products. To cater to specific branches we have developed our own SAP products and templates.
Optimally implementing services in SAP allows you to surpass client expectation at very acceptable costs, which is achieved by utilising your own means. This provides your organisation with loyal clients and recurring business and this means success in the long run.
All services and products provided by Ideo are specifically directed at service and maintenance processes. For a guaranteed quick implementation we offer the following: Consultancy & Support.
The Ideo Call Taking Tool gives a complete picture of the client upon answering the phone and based on this information an appointment can be planned quickly. Employees can quickly and easily process any orders done over the phone.More info
The SAP-GIS integration creates one maintenance environment for your location bound data. With the quicker identification of objects and visual support, time is saved and mistakes are decreased. One picture is worth a thousand words.More info
“Simple appointment registration with SAP MRS through the Web. The Planning and Appointment System for vehicle inspection had to become simpler and more uniform for the client, be it the dealership or the manufacturer. The client can now use a web portal to directly plan an appointment.”
“ILT inspections clearly showed that the required number of visits were not getting done. Currently, Vitens inspectors are making double to number of visits every year.”
Vitens I Ideo mobile forms