To further distinguish yourself within service management, we advise you to take a step towards becoming an intelligent company. Because business models are changing faster than ever, waiting is not an option.
Towards servitisation and more intelligent work
The intelligent enterprise offers opportunities to work smarter by automating routine activities and by creating time for more intelligent tasks. In addition, it offers the possibility to expand products through servitisation. But what exactly does that mean?
You can work smarter through the use of AI. Through machine learning and deep learning, a computer can take over repetitive and monotonous tasks and put its finger directly on the problem based on historical information.
By equipping products with smart sensors that make a lot of real-time data available (big data), we can learn from customers and assets. This allows you to offer extra services on top of the product, with which you can help the customer even more.
The scarcity of senior technicians often creates the need for more support in the field. One of the possible solutions for this is to equip service technicians with “smart glasses”. This means they have information readily available in their field of vision.
Ideo is familiar with the latest cutting-edge technologies. In addition, we have developed an implementation method to innovate responsibly and to be able to take the first steps.
By means of smart glasses, a fellow technician can monitor your work or extra digital information can be projected into the field of view. With the Augmented Reality (AR) solution from Fieldbit, SAP data can be displayed via smart glasses, making analyses and problem-solving faster.More info
By equipping technical assets with sensors, the asset will tell you what condition it is in. This allows you to take appropriate action that is not too early and not too late. SAP IoT ensures that smart assets talk to the ERP system.More info
"Eliminate repetitive and monotonous work. And increase work motivation by doing more intelligent work." That is the purpose of Artificial Intelligence. SAP supports this technology and applies it in its applications.More info