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The service order process is the integration of the customer’s problem on the one hand and the service provider’s preparation and resolution of the same problem on the other. This process must be smooth. What makes that work process coherent?

Solid service order as a basis

The order is the general carrier that supports the service process from start to finish. The order must be properly prepared in advance: the necessary materials are available and the technicians with the right skills are assigned.

Seamless integration with other domains

A service order process must run smoothly in its execution. Flawless integration with other processes is important, and purchasing processes must be supported in order to manage subcontractors. MRP processes are important to support spare parts inventory management. It is also necessary to have service costs and revenues immediately visible. Finally, integration with sales and invoicing is essential.

Ideo supplies

Ideo, ERP experts in service management

We have been implementing service management processes for our customers for years based on the ERP philosophy. We have built up in-depth knowledge of the best practices and all the variants thereof. This enables us to create the best solution for you.

Advantages / highlighted

  • Increased service level
  • Rapid follow-up of service requests with high first-time-fix-rate
  • Seamless integration with sales, purchasing, logistics and finance
  • Insights into costs and revenues per customer

Users

  • Salespeople
  • Work preparers
  • Planners
  • Controllers
  • PurchasersService technicians

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