The backbone of the service process is the order. Ideo stands for a seamlessly integrated order process from an ERP perspective. The advantage is that this helps solve the customer’s problem as effectively as possible.
An integrated service order process as a backbone
The service order process is the integration of the customer’s problem on the one hand and the service provider’s preparation and resolution of the same problem on the other. This process must be smooth. What makes that work process coherent?
The order is the general carrier that supports the service process from start to finish. The order must be properly prepared in advance: the necessary materials are available and the technicians with the right skills are assigned.
A service order process must run smoothly in its execution. Flawless integration with other processes is important, and purchasing processes must be supported in order to manage subcontractors. MRP processes are important to support spare parts inventory management. It is also necessary to have service costs and revenues immediately visible. Finally, integration with sales and invoicing is essential.
We have been implementing service management processes for our customers for years based on the ERP philosophy. We have built up in-depth knowledge of the best practices and all the variants thereof. This enables us to create the best solution for you.
Maak met de FSM 360 Solution Packages van Ideo snel en optimaal gebruik van de standaard SAP Field Service Management oplossing. Afgestemd op uw wensen. Onze packages zijn speciaal geconfigureerd voor klantgerichte of juist meer asset gedreven organisaties.More info
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Thanks to the different document solutions by Ideo you can integrate your company processes seamlessly with any relevant documents and drawings.More info
Met SAP Field Service Management (SAP FSM) worden uw service- en onderhoudsprocessen efficiënter en wordt uw klanttevredenheid verhoogd. SAP Field Service Management is het all-in-one platform voor service waarin zowel intake, planning als mobiele afhandeling ondersteund wordt.More info