Correspondence to a customer must be specific, but, at the same time, it must also be automated. A letter or other exchange of documents often involves specific data. This data is often in SAP. For this customer, the relevant data must be merged into a letter with the push of a button.

The Document Composer is a solution from our partner XFT and enables you to easily generate and maintain templates yourself based on MS Word or Excel. The created documents in the business are based upon these templates and filled with SAP data during the creation process. You are always able to adjust the correspondence before it goes out to the customer.

Easily create MS Office based user-friendly and customer-specific correspondence


Every day we all work with different Microsoft Office applications, such as Microsoft Word and Microsoft Excel. How easy would it be to use these applications when creating, maintaining and sending documents from the SAP system? The Document Composer makes this possible! All activities related to creating, maintaining and sending documents can be easily performed by any user with this solution, based on Word & Excel templates.


  • Correspondence templates can be set up by user
  • Automatically generates a template based on SAP data
  • Manual additions/changes
  • Automatic archiving of correspondence in customer system


  • Contract managers
  • Helpdesk employees

Ideo improves your customer contact

Ideo can help improve your correspondence. Through our implementations at various customer contact centres, we know that good correspondence is important. We also know that you don’t want to waste too much time on it. Do you have questions? We are happy to help you.

Want to know what Easily generate your Word documents based on SAP data can do for your organization?

Leave your details via the form and we will contact you to discuss the possibilities.

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