Correspondence to a customer must be specific, but, at the same time, it must also be automated. A letter or other exchange of documents often involves specific data. This data is often in SAP. For this customer, the relevant data must be merged into a letter with the push of a button.

SAP Document Composer by xft enables you to easily generate and maintain templates yourself based on MS Word or Excel. These templates are automatically filled later in the business process. You are always able to adjust the correspondence before it goes out to the customer.

User-friendly and customer-specific correspondence



  • Correspondence templates can be set up by user
  • Automatically generates a template based on SAP data
  • Manual additions/changes
  • Automatic archiving of correspondence in customer system


  • Contract managers
  • Helpdesk employees

Ideo improves your customer contact

Ideo can help improve your correspondence. Through our implementations at various customer contact centres, we know that good correspondence is important. We also know that you don’t want to waste too much time on it. Do you have questions? We are happy to help you.

Want to know what SAP Document Composer with xft can do for your organization?

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